Assistant Technical Manager

Assistant Technical Manager

We're looking for a motivated and experienced Assistant Technical Manager to join our growing team. In this role, you'll take on many of the same duties as our Computer Technicians-handling system repairs, troubleshooting, and customer support-but with added responsibilities to support team leadership and operations. This is a hands-on position requiring technical expertise and prior experience leading a team in a fast-paced environment.

WHAT YOU'LL DO:

• Perform basic to moderately complex troubleshooting and repair tasks for desktops, laptops, tablets, printers, and more.
• Provide remote and in-person technical support to customers via phone, email, and other platforms.
• Assist customers with hardware and software issues, including installation, printing, and OS-related challenges (primarily Windows-based).
• Process and service all systems and malfunctioning components sent in for repair.
• Work closely with other team members and management to ensure service goals and quality standards are met.
• Support the Technical Manager in leading, mentoring, and motivating the technician team to meet performance and quality benchmarks.

WHAT SKILLS ARE NEEDED:

• Proven experience leading or managing a technical support or repair team (supervisory or managerial experience is required).
• Strong customer service background (2–3 years minimum).
• Solid troubleshooting and diagnostic skills for hardware and software issues.
• Ability to confidently communicate with clients in a professional manner.
• In-depth understanding of Windows operating systems and related software.
• Experience with current PC hardware, system builds, and repairs.
• Strong organizational and time management skills.

ATTRIBUTES WE'RE LOOKING FOR:

• Leadership mindset and a passion for mentoring others.
• Self-driven with the ability to stay on task with minimal supervision.
• Goal-oriented and performance-driven.
• Excellent work ethic and follow-through.
• Willingness to learn from others and share knowledge.
• Clear communicator, both verbally and in writing.
• Able to handle stress, multitask, and adapt quickly.

WHAT WE OFFER:

• Guaranteed base pay plus performance-based bonuses.
• Growth and advancement opportunities into full management roles
• Positive, high-energy workplace culture
• Medical, dental, and vision insurance eligibility after 2 months
• And more perks you'll love

A FEW NECESSARY REQUIREMENTS:

• High school diploma or equivalent
• Hardware troubleshooting and PC repair experience required
• Reliable transportation
• Must be 18 or older
• Local applicants only

Salary : $38,000 - $42,000