What are the responsibilities and job description for the IT Operations & Support Engineer position at PBS Engineers, Inc.?
IT Operations & Support Engineer
About PBS Engineers
PBS Engineers is a consulting engineering firm specializing in Mechanical, Electrical, and Plumbing (MEP) design services across a wide range of markets. Our mission is simple and unwavering: Provide WOW Through Service. We believe excellence is built through strong relationships, thoughtful problem-solving, and teams that care deeply about the work they do and the people they support.
IT at PBS is not a back-office function — it is a strategic partner that enables our engineers, designers, and leaders to deliver high-impact work every day.
Our Culture & Values – WeRise at PBS
At PBS Engineers, our culture is guided by the WeRise framework, which reflects how we show up for our clients, our teammates, and ourselves every day. These values are not slogans — they are expectations that guide decision-making and behavior across the firm.
- Work Hard, Play Hard – Approach challenges with dedication and balance, giving your best effort while making time to celebrate wins and enjoy the journey.
- Excellence and Happiness – Deliver exceptional quality in everything you do, while fostering positivity and joy in the workplace.
- Relationships and a Community Spirit – Build trust, respect, and camaraderie with colleagues, clients, and partners, treating each other like family.
- Improve Every Day – Strive for growth by learning, adapting, and becoming better than you were yesterday.
- Speed Boat – Stay agile and responsive, moving quickly to seize opportunities and sole problems without unnecessary bureaucracy.
- Extra Mile, and Then Some – Go beyond expectations, delivering results that surprise and delight.
Position Summary
We are seeking an experienced IT Operations & Support Engineer with 3–5 years of hands-on experience to support and enhance our IT environment within a fast-paced AEC (Architecture, Engineering & Construction) consulting firm.
This role blends Tier 2 end-user support with systems, cloud, and infrastructure responsibilities, making it ideal for someone who enjoys both solving immediate problems and contributing to long-term operational improvements. You will work closely with internal teams to ensure reliable, secure, and efficient IT operations that support business growth.
Key Responsibilities
- Provide Tier 2 helpdesk support and escalation assistance
- Support engineers and staff in a high-demand consulting environment
- Administer Microsoft 365 (Exchange Online, Teams, SharePoint, Entra ID)
- Support Windows Server, Active Directory, Group Policy, and file services
- Assist with Hyper-V virtualized environments
- Troubleshoot networking issues (DNS, DHCP, TCP/IP, VPN)
- Assist with Azure administration and cloud services
- Maintain documentation and ticketing records
- Participate in after-hours maintenance as needed
Required Experience & Qualifications
- 3–5 years of professional IT support or systems administration experience
- Experience supporting end users in a professional services or AEC environment preferred
- Strong troubleshooting and customer service skills
- Working knowledge of Windows Server and Active Directory
- Experience with Microsoft 365 administration
- Familiarity with virtualization technologies (Hyper-V preferred)
- Understanding of basic networking concepts
- Excellent written and verbal communication skills
Preferred Certifications
- CompTIA A
- CompTIA Network
- Microsoft 365 Certified: Fundamentals (MS-900)
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Azure Administrator Associate (AZ-104) – preferred
Salary Range – Southern California
$80,000 – $100,000 annually, depending on experience, certifications, and AEC background.
Why Join PBS
At PBS Engineers, IT is a strategic partner to our engineering teams. This role offers hands-on exposure to enterprise IT operations, cloud technologies, and infrastructure projects while directly supporting professionals who design and build critical facilities. We invest in our people, expect ownership, and live our WeRise values while delivering WOW through service.
Pay and Benefits
- Full-Time Career Position with highly competitive pay that includes performance-based incentive plans.
- Retirement Savings 401(k) plan with corporate matching.
- Excellent Full Benefits Package: Includes comprehensive Health, Dental, and Vision Insurance for employee and immediate family and Group Life/AD&D insurance for employee.
- Availability of Voluntary Life Insurance, Short Term Disability, Long Term Disability, and Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
- 11.5 paid holidays per year.
- Paid Time Off for sick leave and vacation.
- A highly sought-after work environment which fosters creativity and collaboration.
- Professional development and continuing education opportunities.
- Growth potential within the company that’s unique within our industry and offers clear career path options.
- Associate-Senior Associate-Principal (ASAP) Program offered to encourage employees to take a more active role in the corporation and build a more secure and rewarding future.
- Receptive and Forward-Thinking Leadership.
If you are a highly motivated and detail-oriented Electrical Design Engineer looking to take on a new role at a growing and industry-leading firm, we encourage you to apply and join our team!
Salary : $80,000 - $100,000