What are the responsibilities and job description for the Retail Attendant - PBR Nashville position at PBR Lockhart?
Born from the toughest sport on dirt, the iconic PBR COWBOY BAR lives up to its legendary namesake, Professional Bull Riders, which embodies toughness, determination, and a true spirit of independence. PBR Cowboy Bars fuse that spirit with first-class hospitality, bringing an authentic country western experience that marries an electric combination of cowboy cool and big-time entertainment. This will be a flagship location for PBR with the Nashville Stampede, one of eight teams in a new bull riding league, as one of their signature team cities and will become a new-to-market location for PBR Cowboy Bar that has built a successful brand over the past decade with soon-to-be 14 locations nationwide.
Retail Attendant Responsibilities include, but are not limited to:
- Welcome guests to venue, provide excellent customer service, and accept payment when guests are finished with their stay.
- Receive payments and process transactions according to established policies and procedures; give correct change; balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet.
- Communicate effectively with all guests.
- Communicate problems to management immediately.
- May be asked to handle guest complaints.
Retail Attendant Qualifications
- At least one year of experience with customer service and cash handling.
- Must speak fluent English, other languages preferred.
The Retail Attendant position requires the ability to perform the following:
- Strong ability to provide attention to detail.
- Carrying or lifting items weighing up to 25 pounds.
- Handling objects (including cash, coins, credit cards), products, speaking over and operating phones.
- Ability to utilize credit card machine.
- Standing, bending, stooping, and kneeling.
- Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
- Reading and writing abilities are frequently utilized, often when recording and reviewing guest checks and POS reports.
- Must be able to read, review and understand POS reports.
- Basic mathematical skills are used frequently when exchanging cash.
- Must be able to keep accurate account of cash bank.
- May be required to work nights, weekends, and/or holidays.