What are the responsibilities and job description for the Payroll Specialist MW position at Paycom Client?
Paycom is one of the nation’s most popular Internet payroll and human resource services. Our user-friendly, web-based system is the best solution for a business of any size. Our customers love us and our personal service, accurate payrolls and easy-to-use software are the driving forces behind our sales success.
We have incredible opportunities to join our renowned team of positive, personable and service-orientated Customer Support Specialists. You can increase your base salary by 44% within the first twelve months!
Rewarded with career enhancement and advancement opportunities, this could be your dream job with a rock-solid, financially stable company revolutionizing the payroll industry with its customer-centered service model and cutting-edge technology.
As a Paycom Customer Support Specialist, your role is at the heart of the company mission of 100% customer retention. In addition to having personable and professional phone skills, a Customer Support Specialist must be a quick-learner, multi-tasker, organized, detail-orientated and able to use basic office equipment.
This is a fast-paced, challenging position offering competitive pay and a comprehensive benefit package.
Daily activities will include:
• Answer all incoming calls and emails from existing customers
• Oversee the automated payroll processing for customer accounts
• Provide award-winning customer service when interacting with customers
• Present resolutions to customer questions by researching and resolving issues in a timely and professional manner for all Paycom products
• Stay up-to-date on various system platforms and new technology enhancements
• Establish and maintain a positive relationship with customer accounts
• Cooperatively work to maximize team performance
What we have to offer:
• On-going training and development programs
• Team camaraderie
• Leadership opportunities
• Management support
• Advancement opportunities based on ability, we always look to promote from within
If you're looking for an exciting career with a rapidly growing company, apply today!
Qualifications:• 1-2 years of customer service experience
• Good typing skills
• Comfortable working over the phone and via email with all customer interaction
• Well organized
• Detail Oriented
• Project/Deadline Motivated
• Cooperative and willing to work with others
• Customer friendly attitude
• Adapts well to change
• Ability to handle stressful situations
• Problem solving skills
• Ability to use computer applications, copier and fax machines, and telephone systems
Paycom is an equal opportunity employer.