PAYROLL/NCS SPECIALIST NJM

Paycom is one of the nation’s most popular Internet payroll and human resource services. Our user-friendly, web-based system is the best solution for a business of any size. Our customers love us and our personal service, accurate payrolls and easy-to-use software are the driving forces behind our sales success.

We have incredible opportunities to join our renowned team of positive, personable and service-orientated Customer Support Specialists.  You can increase your base salary by 44% within the first twelve months!

Rewarded with career enhancement and advancement opportunities, this could be your dream job with a rock-solid, financially stable company revolutionizing the payroll industry with its customer-centered service model and cutting-edge technology.

As a Paycom Customer Support Specialist, your role is at the heart of the company mission of 100% customer retention. In addition to having personable and professional phone skills, a Customer Support Specialist must be a quick-learner, multi-tasker, organized, detail-orientated and able to use basic office equipment.

This is a fast-paced, challenging position offering competitive pay and a comprehensive benefit package.

 Daily activities will include:

 • Answer all incoming calls and emails from existing customers

• Oversee the automated payroll processing for customer accounts

• Provide award-winning customer service when interacting with customers

• Present resolutions to customer questions by researching and resolving issues in a timely and professional manner for all Paycom products

• Stay up-to-date on various system platforms and new technology enhancements

• Establish and maintain a positive relationship with customer accounts

• Cooperatively work to maximize team performance

What we have to offer:

 • On-going training and development programs

• Team camaraderie

• Leadership opportunities

• Management support

• Advancement opportunities based on ability, we always look to promote from within

 If you're looking for an exciting career with a rapidly growing company, apply today!

Qualifications

• 1-2 years of customer service experience

• Good typing skills

• Comfortable working over the phone and via email with all customer interaction

• Well organized

• Detail Oriented

• Project/Deadline Motivated

• Cooperative and willing to work with others

• Customer friendly attitude

• Adapts well to change

• Ability to handle stressful situations

• Problem solving skills

• Ability to use computer applications, copier and fax machines, and telephone systems

Paycom is an equal opportunity employer.