Director of Fraud

About PayCargo

Millions of shipments of goods and materials move around the world daily by land, sea, or air.

PayCargo is the world’s leading online payment solution that is revolutionizing the shipping and cargo world. With a fast and efficient way to reduce costs associated with payment processing, we help improve the speed and profitability of our customers’ businesses.

About The Role

The Director of Fraud is responsible for overseeing the investigation, prevention, and resolution of payment fraud cases. This role is crucial in safeguarding the organization’s financial integrity and customer trust through effective fraud management strategies and compliance practices.

Duties And Responsibilities

Fraud Investigation and Resolution:

• Oversee the investigation of suspected credit card fraud cases reported by customers or detected through monitoring systems.
• Review transaction data, cardholder information, and other evidence to determine the validity of fraud claims.
• Make decisions on whether to file chargebacks or reject claims based on investigation findings.
• Coordinate with law enforcement agencies, such as the FBI, for major fraud cases involving organized crime or crossing jurisdictions.
  
  

Fraud Prevention And Risk Management

• Analyze fraud trends and data to identify vulnerabilities and implement strategies to prevent future incidents.
• Collaborate with payment networks (Visa, Mastercard, American Express etc.), merchants, and cybersecurity experts to enhance fraud detection and prevention measures.
• Develop and update policies, procedures, and training programs to maintain compliance with regulations and best practices in fraud mitigation.
• Familiarity with fraud detection, prevention, and management software (such as Kount and other Machine learning and AI applications)
  
  

Team Management And Oversight

• Coordinate with fraud analysts, investigators, and support staff responsible for day-to-day fraud operations.
• Provide guidance, training, and mentorship to team members on fraud investigation techniques and procedures.
• Set KPI’s for fraud management and reduction, monitor metrics, and ensure adherence to service level agreements (SLAs) for fraud case resolution.
• Partner with the VP of Compliance, Technology, Operations, Finance, and Legal team members on a risk-based approach to fraud mitigation.
  
  

Reporting And Compliance

• Prepare regular reports on fraud losses, case volumes, recovery rates, and other key performance indicators for executive management.
• Ensure compliance with relevant regulations, such as the Fair Credit Billing Act and Regulation E, governing fraud investigations and consumer protection.
• Liaise with credit bureaus and consumer protection agencies like the FTC to safeguard consumer rights and credit histories.
  
  

Continuous Improvement

• Stay updated on emerging fraud trends, schemes, and tactics employed by perpetrators.
• Evaluate and implement new fraud detection tools, technologies, and industry best practices to continuously enhance the organization’s fraud prevention capabilities.
  
  

You Are Likely To Succeed If You

• Expertise in fraud detection tools and technologies applied to online marketplaces.
• Cargo, freight, and logistics scams knowledge a plus.
• Proficiency in data analysis and risk assessment.
• Ability to handle sensitive information with discretion and integrity.
• Strong organizational and project management skills.
• Ability to work under pressure and meet tight deadlines.
  
  

Experience And Education

• Bachelor’s degree in Finance, Business, IT, or a related field; advanced degree preferred.
• Minimum of 7-10 years of experience in credit card fraud prevention, risk management, or PCI compliance.
• Strong knowledge of PCI-DSS requirements and fraud prevention methodologies.
• Proven experience in managing and leading teams.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills.
• Relevant certifications such as CFE (Certified Fraud Examiner), CISA (Certified Information Systems Auditor), or PCI-ISA (Internal Security Assessor) are highly desirable.
  
  

What We Offer

PayCargo has been awarded a Top Workplace by the Sun Sentinel of South Florida for the last three years. Our culture and purpose drive our people to be highly engaged, working in unity towards the success of PayCargo.

Our compensation package includes a highly competitive salary and bonus plan.

We care about your well-being and personal life. We offer a vacation policy, sick policy, personal time off policy, a generous 401K match, and more.

Your success at PayCargo is determined by the impact that you are making, and how well you collaborate with the various teams you interact with. Everyone at PayCargo is empowered to take ownership to learn, self-improve, and master their skills in an environment focused on efficiency, collaboration, and purpose.

We are proud to be an equal-opportunity employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status.