Implementation Specialist

Company Description: 

We are a technology-driven company. We built our business with the purpose of empowering people and improving their organizations, one payment at a time. 

We started our journey by providing smart and simple payment processing tools and products but haven’t stopped there.  We are backed by a team of world-class experts and the best technology talent, and we are committed to helping more new businesses get started, increase the revenues of our customers, and bridge the gap between online merchants and payment solutions. 

Our mission is to give companies the tools they need to change the future of their business. 

Job Summary:

The Implementations Specialist plays a critical role in coordinating the rollout, adoption, and ongoing refinement of internal and external systems and tools across the organization. This role is highly collaborative and communication-focused: the right candidate loves staying in sync with stakeholders, is proactive in providing status updates, and thrives when connecting teams and clarifying details. 

The Implementations Specialist will lead implementation projects, support User Acceptance Testing (UAT), maintain process documentation, and work closely with internal teams—including Product, Engineering, Support, and Operations—to ensure solutions meet business needs. This position is ideal for someone who enjoys digging into the details, asking questions to deeply understand workflows, and consistently sharing information to keep teams aligned. 

The ideal candidate has a desire to make an impact professionally and is self-motivated/goal oriented. 

Responsibilities & Duties:

• Plan and manage implementation efforts for internal and external tooling, ensuring delivery milestones and stakeholder expectations are met. 
• Build test plans, execute UAT cycles, gather feedback, document issues, and work with Product & Engineering to ensure resolution. 
• Act as a communication hub—gather information, share updates, confirm alignment, and ensure no team is left out of the loop.  
• Identify inefficiencies and collaborate with stakeholders to streamline workflows, reduce manual effort, or improve user experience. 
• Support teams through new feature rollouts and system changes; assist with onboarding teams to updated processes and tools. 
• Work cross departmentally to understand, create, and maintain company-wide policies and procedures, ensuring alignment with regulatory standards, implementing version control, and providing support for training and implementation. 
• Strong understanding of Payarc’s business needs to understand purpose and concept to challenge departments to streamline, automate, and improve processes and procedures. 
• Develop a strong understanding of how departments operate in order to ensure implementations truly support business needs. 
• Perform other duties assigned and provide operational support for ad-hoc projects as needed 

Skills/Competencies:

• Excellent written and verbal communication skills, with an emphasis on proactive updates and cross-team alignment. 
• Naturally collaborative working style; enjoys pulling stakeholders together and ensuring shared clarity. 
• Strong attention to detail, organization, and follow-through across multiple concurrent projects. 
• Comfortable diving into complex processes and asking clarifying questions to understand how things work end-to-end. 
• Analytical mindset; able to identify trends, test assumptions, and validate expected outcomes. 
• Comfortable with technology and data — willing to learn new systems, tools, and workflows. 
• Bonus: Familiarity with SQL, APIs, or basic scripting (Python, etc.), or a desire to learn these for troubleshooting, reporting, or UAT validation. 
• Detail oriented and excellent organizational, planning and prioritization skills. 
• Judgment and resourcefulness to solve problems independently. 

Qualifications / Experience Required:

• 2 years experience in implementations, business operations, product operations, technical support, project coordination, or similar role. 
• Experience with various computer skills: Microsoft Access, Word, Excel, Outlook, and Internet savvy 
• Ability to become and remain proficient in all programs necessary to perform the everyday duties. 
• Nice to Have: Experience writing basic SQL queries (e.g., SELECT, JOIN, WHERE) or comfort learning as part of the role. 
• Payments / SaaS experience is a plus, but not required. 

Education Requirements:

• Bachelor’s Degree Preferred 

Physical Requirements:

• Prolonged sitting 

PM22