Information Technology Manager

PAX at a Glance

At PAX, you’ll work alongside a collaborative, forward-thinking team in a fast-paced environment where innovation is encouraged and ideas move quickly from concept to reality.

We’re looking for an Information Technology Manager to be the driving force behind our technology strategy, shaping how systems, infrastructure, and support come together across multiple locations to keep the business running seamlessly. This role will lead and develop a team of IT Support Engineers while overseeing day-to-day IT operations.

This is a fully onsite role in our Jacksonville, FL office.

What You’ll Be Doing

• Manage, mentor, and develop a team of IT support professionals to ensure high-quality service delivery
• Oversee daily administration and performance of Microsoft 365 and Azure environments, ensuring system reliability and user support
• Coordinate the implementation and maintenance of technology solutions that improve business operations and efficiency
• Manage and support network infrastructure, including WAN/LAN, VPN connectivity, and firewall operations
• Support disaster recovery (DR) and business continuity planning (BCP) efforts, including testing and documentation updates
• Collaborate with department leaders and stakeholders to identify technology needs and support operational improvements
• Monitor IT-related expenses and assist with budgeting, vendor management, and cost control initiatives

What You’ll Need

• 7 years of progressive IT experience, including at least 3 years in an IT management or team leadership role
• Strong expertise in Microsoft 365, Azure, and enterprise networking
• Proven experience in cybersecurity, compliance, and risk management
• Experience managing IT operations across multiple locations
• Demonstrated ability to lead teams and drive cross-functional initiatives
• Excellent communication and stakeholder management skills

Leadership Abilities

• Strong leadership, ownership, and accountability
• Cross-functional collaboration and stakeholder alignment
• Decision-making under ambiguity

Preferred Qualifications

• Relevant certifications (e.g., CISSP, Azure Solutions Architect, ITIL)
• Experience with cloud migration or digital transformation initiatives
• Experience in regulated industries, e.g. banking, financial services

Who We Are

PAX Technology is redefining the future of payments—and we’re looking for bold thinkers, builders, and innovators to join us.

As a global leader in payment solutions, we power millions of devices across 120 countries, helping businesses deliver faster, smarter, and more seamless commerce experiences.

We’re not just building hardware—we’re building solutions. With a dynamic ecosystem of partners, cutting-edge technology, and a relentless focus on innovation, we’re transforming what’s possible in payments.

If you’re ready to make an impact in a fast-moving, global tech environment, we want to hear from you. Learn more at: www.pax.us

Life At PAX

What can PAX do for you?

We offer comprehensive benefits packages including:

• Medical, dental, vision, life, and AD&D insurance
• Short & Long-term disability
• 401(k) Plan
• Paid vacation and paid holidays
• Employee Assistance Program
• Quarterly Stipend for team building activities

Ready to make an impact? Apply now and be part of what’s next in payments.

EEO Statement

• PAX is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.