What are the responsibilities and job description for the Receptionist position at Pawsperity?
Receptionist Hourly Rate: $18.00 - $20.00 DOE
Pawsperity opened its doors in January 2016 as the country’s only nonprofit grooming school. Our mission is to empower families to become self-reliant through job training, life skills, and practical solutions to end their cycle of poverty.
Position Purpose:
The Receptionist supports the Grooming School and is responsible for ensuring a positive customer service experience and smooth interactions.
The scheduled hours are Mon 9-1, and Tues-Fri 7:30-4:30.
Essential Responsibilities include:
Reception Duties
• Greet and check in/out clients and their dogs in a professional and friendly manner.
• Answer phone calls, respond to emails, and manage appointment scheduling.
• Handle payments, invoices, and maintain accurate records of services rendered.
• Provide information to clients about services, pricing, and policies.
• Address client inquiries, concerns, and requests promptly and effectively.
• Ensure the front desk, waiting area, and kennel spaces are tidy, welcoming, and well-maintained.
• Assist with the opening and closing procedures of the facility.
Customer Service
• Build and maintain positive relationships with clients, ensuring a high level of customer satisfaction.
• Update pet owners on their dog’s experience, behavior, and any notable incidents during their stay.
Minimum Requirements:
- Experience working as a groomer or at an animal care facility, preferably with dogs
- Understanding of different dog breeds and breed standard trims
- Experience with scheduling/reception
- Exceptional customer service skills
- Knowledge of Microsoft Office Suite
- Experience using Gingr software, preferred
- Multi-tasking with strong time management skills
Benefits:
- Health Savings Account contribution (up to $2500)
- Health Insurance
- Employee assistance program
- Dental insurance
- Vision Insurance
- Life insurance
- Paid time off
- Retirement plan
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Salary : $18 - $20