What are the responsibilities and job description for the Veterinary Receptionist position at Pawpaw Tree Veterinary Clinic of Ridgefield?
About Us
Pawpaw Tree Vet is a privately owned and operated small animal general practice startup that is slated to open June 1st (currently still under construction).
We're looking for warm, dedicated people who want to be part of building this practice from the ground up - figuring it out together while truly caring for our patients, their families, and one another.
Job Summary
People bring their pets to us on some of the most emotional days of their lives - when they're worried, relieved, grieving, or celebrating. The clinical team heals the animals. You are the first point of contact and first line of care for the humans. A warm greeting, a calm voice on the phone, a moment of genuine reassurance - these aren't small extras. They're the difference between a client who feels truly cared for and one who feels like just another appointment. At Pawpaw Tree Vet, we treat every interaction as a chance to make someone feel seen, supported, and glad they chose us. We need a CSR who believes that too.
What you‘ll do
- Be the warm, welcoming face clients see first- every single visit, no exceptions
- Answer phones with genuine friendliness, patience, and clarity
- Schedule and confirm appointments, manage the daily flow efficiently
- Handle check-ins, check-outs, payments, and follow-up communications
- Field questions about services, medications, and care instructions with confidence and care
- Triage incoming calls- quickly recognizing when something is urgent
- Maintain accurate, detailed client and patient records
- Support the clinical team so they can focus on patients
- Keep the front of house tidy, calm, and welcoming at all times
What we’re looking for
- Experience in customer service, reception, or veterinary front desk - preferred but not mandatory
- A naturally warm, friendly demeanor that doesn't turn off at 5pm
- Composure under pressure - vet clinics move fast and emotions run high
- Strong communicator: clear, kind, and direct whether in person, by phone, or in writing
- Sharp attention to detail - the small stuff matters here
- Comfort with technology and willingness to learn practice management software
- Genuine love for animals and the people who adore them
- Reliability, punctuality, and a deep sense of personal responsibility
- Comfortable working independently - some responsibilities may be handled remotely on a negotiated basis
You can learn software. You can learn our protocols. You can get faster at scheduling and sharper at multitasking. But we can't teach someone to care. We can't train warmth, or patience, or the instinct to make a nervous pet owner feel like everything is going to be okay. If that comes naturally to you- this role was made for you.
If all of this sounds like a perfect work environment for you- we invite you to apply!
Job Types: Full-time, Part-time
Pay: $22.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Continuing education credits
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Parental leave
- Uniform allowance
Work Location: In person
Salary : $22 - $26