Customer Service Representative

This job was posted by https://www.kansasworks.com : For more

information, please see: https://www.kansasworks.com/jobs/13648085

**Who We Are**

At Pawnee Mental Health, we take a great deal of pride in the services

we offer, and the progress made by those we serve. All employees,

regardless of their role, are an important part of our success! To help

us achieve our mission, were looking for bright and talented people with

great ideas. We believe individuals and families with mental health

and/or substance use challenges should have the opportunity to lead

normal, productive lives at home and in their communities. If you feel

the same, we invite you to explore the opportunity below to see how you

can make a difference!

We look forward to reviewing your application!

**What You\'ll Do**

• Greet the public in person and on the telephone in a professional
  
  

and hospitable manner; provide general information, answer questions

and direct individuals to the appropriate party as necessary.

• Provide support to clients by communicating Pawnees payment policies
  
  

and collecting payments, verifying demographic information,

obtaining required paperwork, setting up for Zoom appointments,

cancelling/scheduling appointments and ensuring all questions or

concerns are directed to the appropriate staff.

• Monitor clients in the waiting areas and report any concerns to
  
  

Office Supervisor.

• Balance the cash receipts as scheduled. Report variances to Office
  
  

Supervisor.

• Perform general clerical duties such as typing correspondence,
  
  

processing mail, photocopying and scanning documents, reviewing the

next days schedule and prepare the required paperwork for each

client, scheduling meeting rooms and company cars, and scheduling

contractors as either required for assigned office or upon request.

• Cooperate as an active member of the support staff team and
  
  

participate in cross training to help control fluctuating workloads

or staff shortages. This may include temporary assignment to other

agency offices, within reason.

• Maintain and advance personal knowledge and skills related
  
  

specifically to position or to field of work by regular reviewing

pertinent materials or participating in training events as approved

by supervisor.

• Adhere to the standards, policies and instructions established by
  
  

PMHS Policy and Procedure and any applicable ethical codes within

field of employment.

• Review and comply with the Pawnee Code of Conduct outlined in the
  
  

Employee Handbook.

• Perform other reasonably related duties as assigned by immediate
  
  

supervisor or other management personnel.

• Pawnee Mental Health is an Equal Opportunity Employer and all
  
  

applicants will receive equal and equitable consideration without regard

to race, religion, color, gender, sexual orientation, age, national

origin, disability, or any other status or condition protected by law.

Any applicant who feels they have experienced discrimination via the

PMHS hiring process may file a written complaint

at[https://www.pawnee.org/our-commitment-to-you.cfm](https://www.pawnee.org/our-commitment-to-you.cfm){target="_blank"

rel="noopener"}.*