What are the responsibilities and job description for the Experienced Service Writer position at Paul Thigpen Ford Lincoln?
Pay will be dependent upon experience!
BENEFITS
- We provide a positive, professional work environment with the best training in the industry.
- We believe in employee development through training and advancement from within.
- Our team members enjoy terrific benefits which include:
- Competitive pay plan
- Company provided training and education.
- A fun fast-paced environment!
- Work Location: One location
- Bonus pay Commission pay
- Health, Dental, Vision insurance
RESPONSIBILITIES
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Increase customer satisfaction by building customer relations
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Increase profitability by maximizing sales & executing retail promotions
- Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
- Oversee and participate in quality control
- Participate in the development and documentation of standard operating procedures as appropriate
REQUIREMENTS
- High school diploma or equivalent
- Valid commercial driver’s license & clean driving record
- Accredited training in service advisor skills, customer satisfaction and quality control
- Automotive service advisor experience
- Ability to read, write and speak English fluently
- Ability to concentrate and accomplish tasks despite interruptions
- Multitasking skills
- Proficient use of computers/business machines
equal opportunity employer