Customer Service Representative

Pay: $20 per hour

Schedule: Monday - Friday 8:30am - 5:00pm

Benefits: Employer paid health, dental, vision and life insurance; 4% 401k matching after 12 months of employment; Sick and Vacation Pay.

Job Responsibilities:

• Greet all guests.
• Manually enter orders and information accurately and in a timely manner, up to 100 orders per day.
• Print and sort all orders from emails.
• Answer and route incoming calls, up to 50 calls per day with 50% being in Spanish.
• Answer and route incoming emails, up to 100 emails per day with 50% being in Spanish.
• Schedule freight pickups with carrier and create Bill of Lading (BOL) for freight orders.
• Schedule delivery and will call appointments with customers.
• Update tracking information in the system for all online orders.
• Track and trace shipment and inform customers with most updated shipment status.
• Create purchase orders for online 3rd party vendor orders.
• Make telephone calls to customers to notify them of promotions or share other sales-related communications.
• Provide sales quotes, process invoices and bill customers.
• Provide potential new accounts with information packages and guide them through the process of setting up an account.
• Process cash and credit card transactions, record payments and cash out at end of each workday.
• Provides professional, knowledgeable, courteous customer service and maintains friendly, helpful demeanor.
• Ensures full customer satisfaction without unnecessarily referring customer to other staff members.
• Provide information such as pricing, availability, and alternative solutions to make a relevant offer and successfully convert inquiries into orders.
• Resolve customer complaints promptly and in a manner that will retain and promote customer loyalty.
• Process customer claims, process returns/exchanges and process 3rd party trucking company claims.
• Work effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
• Performs necessary housekeeping duties to maintain a clean, safe and organized working environment.
• Complies with all company and department policies and procedures.
• Performs other related duties as assigned or requested.

Qualifications:

• High School Diploma or GED; Associates Preferred
• 3 years of experience in customer service in an office environment.
• 2 years of experience in data entry.
• 2 years of experience working a registrar with cash and credit transactions.
• Bilingual in English and Spanish preferred

Skills:

• Proficient in the use of a personal computer and Microsoft office (Word, Excel etc.)
• Ability to type 35 WPM.
• Ability to use 10-key by touch
• Ability to take initiative and problem solve.
• Excellent verbal and written communication skills.
• Ability to present oneself as well as the company in a professional manner.
• Experience with Microsoft Dynamics Business Central software is a plus.
• Excellent attention to detail.
• Excellent Interpersonal skills and customer service skills.

Physical Demands:

• Required to sit for long periods of time.
• Occasionally required to walk.
• Required to use hands to finger, handle, or feel.
• Occasionally required to reach with hands and arms.
• Required to talk or hear.
• Occasionally required to bend, lift or climb.
• Occasionally required to lift light weights (less than 25 pounds).
• Finger dexterity required.
• Hand coordination required.
• Specific vision abilities required for this job include close vision, distance vision, ability to adjust or focus.

Work Environment:

• Exposure to office temperature environment.
• Protective clothing or equipment is required including protective helmets company issued uniforms.
• The noise level in the work environment usually is low.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person

Salary : $20