What are the responsibilities and job description for the Service Desk Coordinator position at Paul Mitchell Schools?
Paul Mitchell The School Cleveland is seeking a qualified Service Desk Coordinator to join our family! Our uniquely wonderful learning environment attracts the most qualified staff team members who always put our Future Professionals first. Not only do we offer an education second to none, we also make time for personal and communal growth through opportunities such as Charitable fundraising, monthly team training, student clubs and activities, fashion shows, photo shoots, a variety of special events and much more.
Service Desk Coordinator Role
The Service Desk Coordinator is professional and has sales and service experience and basic guest service communication skills. He or she must have basic computer software and telephone skills. The objective of a Service Desk Coordinator is to create an extraordinary experience for service guests, prospective Future Professionals, and all other school guests. He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom.
What We Are Looking For
The ideal candidate will have successful previous sales experience, as well as experience with guest service. He or she must be self-motivated to set, meet, and exceed goals, as well as inspire and inspect. This position requires experience in positive and effective communication, customer service resolution, teamwork, and beauty product sales.
Skills/Competencies Required:
- Experience in guest service
- Excellent organization, coaching, and communication skills
- Skills in supervision, teamwork, documentation, and return on investment
- Solid work history with verifiable references
- Passion for the beauty industry
- Honesty and professionalism
- Previous cash management and balancing cash drawers
- Inventory control and product management experience
- Experience in handling phone systems
Paul Mitchell The School Cleveland is an equal opportunity employer.
NOTICE OF NON-DISCRIMINATION
Paul Mitchell The School Cleveland ("School") does not discriminate on the basis of protected class status, including sex and prohibits sex discrimination in any education program or activity that it operates as required by Title IX and its regulations, including in admission and employment.
Inquiries about Title IX may be referred to the School's Title IX Coordinator, the U.S. Department of Civil Rights, or both. The School's Title IX Coordinator is:
Tammy Marinis
10735 Ravenna Rd, Twinsburg, OH 44087
330.963.0119 / tmarinis@pmtscolumbus.edu
The School's Protected Class Non-Discrimination Policy and Grievance Procedures can be located here:
https://paul-mitchell-schools-website-lightsail.s3.amazonaws.com/uploads/sites/178/Cleveland-Protected-Class-Non-Discrimination-Policy-and-Procedures-090523sl.pdf
To Report information about conduct that may constitute sex discrimination or make a complaint of sex discrimination under Title IX, please contact the Title IX Coordinator through one of the above methods (telephone, email, or in person at their office).
Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act
The School's Campus Crime and Security Report (also known as the Annual Security Report), includes information like the three previous years of crime statistics; certain safety and security policies; and how the School provides timely warnings about Clery crimes that pose an immediate threat to students and employees. It is available at https://paul-mitchell-schools-website-lightsail.s3.amazonaws.com/uploads/sites/178/Cleveland-Campus-Safety-and-Security-Policy-09-23.pdf .
A paper copy is available upon request.
Salary : $15 - $18