What are the responsibilities and job description for the Experienced Dealership Service Advisor position at Paul Miller Motor Company?
Paul Miller Motor Company is a family-owned car dealership, proudly serving Central Kentucky since 1953. Our organization prides itself on quality brands, exceptional value, and customer service that is second to none. Our dedicated team of professionals has earned our organization awards and recognition from our peers and manufacturers.
Paul Miller Motor Company is actively seeking an experienced Service Advisor for our dealership. The Service Advisor recommends proper repair to our customers and explains the value of maintaining their vehicles for optimal performance. The Service Advisor position has a strong focus on sales and customer service.
Job Responsibilities:
- Greet customers promptly
- Obtain customer and vehicle information
- Answer owners’ questions
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend needed repairs in accordance with manufacturer specifications
- Verify warranty and service contract coverage; explains provisions and exclusions
- Prepare a complete and accurate estimate of cost for labor and parts
- Monitor the progress of each vehicle throughout the day, updating customers regularly
- Maintain customer rapport by selling and explaining ethically needed vehicle repairs and maintenance
- Explain all completed work and charges to the customer
- Ensure every service experience exceeds owners’ expectations
- Maintain critical on-going relationships with customers
Qualifications:
- Previous automotive Service Advisor experience required
- Professional appearance and work ethic
- Interest in the automotive industry
- Proved record of achieving exceptional customer satisfaction
- Strong verbal and written communications skills
- Valid driver’s license and clean driving record
- Ability to multi-task and be self-managing
- Personal and professional integrity
- Problem solver
- Enthusiastic, driven and energetic with a positive attitude
- Superior organizational skills and ability to manage detailed paperwork
- Computer literacy
- Ability to pass background check
- Tekion experience a plus
Benefits:
- Industry-leading compensation
- Aggressive bonus structure
- The best automotive products in the industry
- Professional, continuous training
- Automotive and service discounts
- Medical, dental and vision insurance
- Life insurance, short term and long term disability insurance
- Paid vacations and personal days
- 401(k)
- A culture of opportunity and promotion from within
- Great work environment
Job Type: Full-time
Pay: $80,000.00 - $150,000.00 per year
Work Location: In person
Salary : $80,000 - $150,000