What are the responsibilities and job description for the Coordinator position at Paul Davis Restoration of Suburban Maryland/DC?
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Training & development
- Vision insurance
Do you want to make an Impact in your community in a diverse and inclusive company, working in a dynamic and growing industry, while supporting your personal and professional journey in your career?
Join the Paul Davis Team!
Coordinator
Coordinators will work within our Sales, Emergency Services (Mitigation) Department and/or our Reconstruction Department. The Coordinator will work as a Liaison for the client to identify project requirements and specifications. The Coordinator will administer and organize jobs and support team members as assigned.
- Medical, Dental, Vision & 401(k) benefits
- Maternity, Paternity & Adoption Leave
- Paid Holiday, Vacation & Sick Days
- Company Cell Phone
- Advancement Opportunities
RESPONSIBILITES:
- May support Mitigation Manager, Reconstruction Production Manager or Project Director when needed
- Answer incoming calls on office and mobile lines
- Complete intake for new losses
- Collaborate with clients, customers and vendors
- Complete job notes in operating systems
- Complete compliance tasks in main operating systems
- Create new loss (jobs and projects) files
- Create and send invoices for jobs/projects
- Maintenance and filing of job files and project documentation
- Make collections calls for the Accounts Receivable department
- Run reports in main operating system, RMS
- Confirm that the current jobs are on schedule
- Coordinate job/project schedules, resources, equipment, and labor
- Liaison with clients to identify and define jobs
- Ensure the client’s needs are met from start to completion of job
- Assist Project Managers with job updates and job information
- All other duties as assigned
Competency – Knowledge, Skills and Abilities:
- Knowledge of Microsoft Office applications (Outlook, Word, Excel)
- Customer Service Skills
- Communication skills
- Typing skills
- Administration skills
- Ability to learn and operate our primary operating systems: RMS, Xactimate, Luxor, Contractor Connection, ADP, Sage, SharePoint, and One Drive
- Ability to create documents and invoices
- Ability to answer and communicate with customers over the phone
- Ability to work office equipment
- Ability to work independently
- Ability to coordinate multiple jobs within the same time frame
- Stress Management and Composure
- Maintain a level of confidentiality
Required Education and Experience:
- High School Diploma or GED required
- Customer Service experience
- Three plus years’ experience in an Administrative position
Preferred Education and Experience:
- Associate Degree Preferred
- One or more years’ experience within the restoration industry or related industry
Physical Requirement
- Must be able to stay in a stationary position up to 100% of the time
- Constantly operates a computer
- Must be able to communicate and converse with customers over the phone
- Occasionally will lift up to 10lbs
- Ability to safely operate a company vehicle
Make an impact now: Paul Davis is proud of our 56-year heritage serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS!
Reasonable Accommodation for Disability:
Reasonable Accommodation for Disability:
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.
Disclaimer:
Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Salary : $21 - $26