What are the responsibilities and job description for the Restoration Project Manager position at Paul Davis Restoration of Greater MSP and the Northland?
Basic Requirements:
- High School Diploma or equivalent
- Associates or Bachelor’s degree a plus but not required
- 3 Years of Project Management Experience in Construction, Remodeling, or Restoration
- Highly Organized
- Ability to multi-task and prioritize
- High level Communicator
- High aptitude in Microsoft office suite and other software
Evaluated On:
- Performance versus annual goals
- Skill Development versus Annual Skill Development Goals
- Quality of overall Business Performance
- Measured by Customer Satisfaction as per the Net Promoter score
- Customer and Personnel Complaint Resolution
Overall Duties Include:
- Monitors and participates in the collections of all Paul Davis accounts receivables from Customers and Insurance companies.
- Coordinates monitors and supervises customer/homeowner quality service on a day to day basis.
- Ensures that all QA/Warranty work on an ongoing basis is completed as it arises.
- Provides input to other management based on observations from the field
- Professionally represent the Paul Davis Vision and Values.
- Interface with Estimating/Sales personnel in the preparation of work orders on all new projects.
- Maintain constant communication with property owner.
- Schedule the completed work order to include: pre-construction on-site meeting when appropriate, sequencing, timing, master scheduling, and trades assignments.
- Start job in a timely manner.
- Secure necessary permits.
- Schedule inspections.
- Administer work orders or schedule employee assignments.
- Inspect all assigned projects for progress.
- Maintain documentation on personal inspections and project flow.
- Maintain professionalism with project conditions: (i.e.: workmanship, homeowner relationships, safety, cleanliness, and trades people conduct).
- Manage job to speedy conclusion
- Interface with estimator and GM regarding project progress, completion, and conditions.
- Professionally handle any and all complaints.
- Manage punch list completion, obtain completion certificate, and collect funds if available.
- Deliver job file for closing.
- Work with Estimator to collect payment on closed jobs in a timely fashion.
- Estimate reconstruction repairs and come to an approved scope of repairs with insurance adjusters and/or homeowners as the need arises.
