What are the responsibilities and job description for the IT Operations & Cybersecurity Analyst position at Patton, LLC?
Description
Position Overview
The IT Operations & Cybersecurity Analyst supports day-to-day IT operations while assisting in maintaining cybersecurity and CMMC compliance activities across the organization. This role focuses on executing defined processes, supporting end users, maintaining documentation, and assisting with secure system integration under the direction of senior IT leadership.
This position is designed to expand internal capacity, improve responsiveness to user needs, and ensure ongoing compliance efforts are consistently maintained.
Key Responsibilities
IT Operations & User Support
Position Overview
The IT Operations & Cybersecurity Analyst supports day-to-day IT operations while assisting in maintaining cybersecurity and CMMC compliance activities across the organization. This role focuses on executing defined processes, supporting end users, maintaining documentation, and assisting with secure system integration under the direction of senior IT leadership.
This position is designed to expand internal capacity, improve responsiveness to user needs, and ensure ongoing compliance efforts are consistently maintained.
Key Responsibilities
IT Operations & User Support
- Provide frontline support for employees, including:
- Workstation setup, configuration, and troubleshooting
- Software installation and updates
- User account provisioning and deactivation
- Assist with maintenance of desktops, laptops, and factory-floor systems
- Support internal systems such as ERP, intranet tools, and shared resources
- Track and document support requests and resolutions
- Maintain and organize compliance documentation, including:
- System Security Plan (SSP) updates
- Plan of Action & Milestones (POA&M) tracking
- Access control and audit records
- Assist in preparing and organizing evidence for CMMC Level 2 requirements
- Document system configurations, processes, and data flows
- Support periodic access reviews and policy enforcement activities
- Monitor and review system logs and alerts under guidance
- Assist in implementing established security controls and procedures
- Support user access management and enforcement of least-privilege principles
- Coordinate with external providers (e.g., PreVeil) for routine operational needs
- Assist with SQL queries and report generation for internal stakeholders
- Support data cleanup and validation activities across systems
- Help document data structures and workflows within ERP and related systems
- Provide support for system integration efforts (e.g., PLM, ERP) as directed
- Assist in maintaining controlled file storage areas with appropriate access controls
- Help implement defined processes for handling sensitive data (including CUI)
- Support integration efforts between engineering tools and secure environments
- Document how data moves between systems, especially across security boundaries
- Associate’s degree in Computer Science, Information Systems, or related field (or equivalent experience)
- Practical familiarity with:
- Basic networking concepts
- Operating systems (Windows preferred)
- End-user IT support
- Experience or coursework involving SQL or data management
- Strong organizational and documentation skills
- CompTIA Security certification
- Exposure to scripting or programming (e.g., Python)
- Familiarity with cybersecurity principles or compliance frameworks (NIST 800-171, CMMC)
- Experience with reporting or data visualization tools
- Follows defined processes and procedures consistently
- Strong attention to detail, especially in documentation and compliance tasks
- Willingness to learn and take direction from senior technical staff
- Ability to manage multiple small tasks reliably and efficiently
- Clear communication with both technical and non-technical users