What are the responsibilities and job description for the Host/Hostess position at Patti's 1880's Settlement?
The Restaurant Host/Hostess will be responsible for greeting guests upon arrival, escorting them to their tables, and providing accurate wait times. The successful candidate will be able to anticipate guest needs, respond to guest inquiries, and provide superior customer service.
Key Responsibilities:
- Greet guests warmly and escort them to their tables
- Manage reservations, including taking reservations, confirming reservations, and adjusting reservations as needed
- Answer guest inquiries and provide recommendations on menu items
- Monitor dining room to ensure timely service and guest satisfaction
- Maintain accurate wait times and communicate wait times to guests
- Handle guest complaints and resolve issues in a timely manner
- Collaborate with servers and kitchen staff to ensure timely delivery of food and drinks
- Ensure the cleanliness and organization of the dining room and reception area
Qualifications:
- High school diploma or equivalent required
- Previous experience in a customer-facing role preferred
- Excellent communication and interpersonal skills
- Ability to remain calm under pressure and handle difficult situations with poise
- Strong organizational skills and attention to detail
- Ability to stand for long periods of time and lift up to 25 pounds
- Flexible availability, including evenings, weekends, and holidays
Competitive Benefits Offered:
- Generous employee discounts at our boutiques
- Generous employee discounts on meals while working
- Paid Weekly
- Paid Time Off Accrual Starting Your First Day
- Vacation Time
- Employee Assistance Programs
- Referral Programs
Full Time Employees:
· Medical Insurance
· Dental Insurance
· Vision Insurance
· Life Insurance
Part Time:
· Dental Insurance
· Vision Insurance