What are the responsibilities and job description for the Call Center Representative position at Pattern Promotions?
Join Our Team at Pattern Promotions - Call Center Representative
About Us: In a rapidly changing world, innovation and creativity are essential. At Pattern Promotions, we encourage our team to think outside the box, challenge the status quo, and develop fresh ideas. We believe that diversity of perspectives drives innovation, and we are committed to staying at the forefront of the latest trends and technologies.
Position: Call Center Representative
Location: Atlanta, GA
Schedule: Weekends Off
Salary: $780 - $1,125 per week
Job Description: We are seeking a motivated and customer-focused Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support through inbound and outbound calls. Your primary responsibility will be to handle customer inquiries, resolve issues, and ensure satisfaction with our products and services.
Responsibilities:
- Handle incoming calls and respond to customer inquiries in a professional manner.
- Assist customers with troubleshooting and resolving issues related to products and services.
- Document all customer interactions and maintain accurate records in our database.
- Provide information about products, services, promotions, and policies to customers.
- Conduct follow-up calls to ensure customer satisfaction and resolve any outstanding issues.
- Identify potential sales opportunities and effectively upsell products and services as appropriate.
Qualifications:
- High school diploma or equivalent; associate's degree preferred.
- Proven experience in a call center or customer service role is a plus.
- Excellent verbal and written communication skills are essential.
- Strong problem-solving skills and ability to think on your feet.
- Proficiency in using computer systems and customer relationship management (CRM) software.
- Ability to multitask and manage time effectively in a fast-paced environment.
Benefits:
- Weekends off for a balanced work-life schedule.
- Competitive weekly salary ranging from $780 - $1,125.
- Excellent growth opportunities within our company.
- Supportive and innovative work environment.
- Ongoing training and professional development to advance your career.
If you’re ready to launch your career in Call Center Representative with a company that values innovation and growth, apply now! Join Pattern Promotions and be part of a team where your ideas and dedication make a difference.
Salary : $780 - $1,125
