What are the responsibilities and job description for the Call Center Customer Service Agent position at Pattern Promotions?
Call Center Customer Service Agent
Company: Pattern Promotions
Location: Miami, FL
Salary: $18.50 - 23.00 per hour
Job Type: Full-Time
About Us
At Pattern Promotions, we are a dynamic and innovative promotional products company dedicated to delivering quality solutions for our clients. Our mission is to help brands reach new heights through customized promotional items and exceptional service. As a team, we are committed to excellence, creativity, and a customer-centric approach. Join us and be a part of a company that values your contribution and growth!
Job Description
We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our valued customers, assisting them with inquiries, resolving issues, and ensuring their experience with our company is nothing short of exceptional.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints by identifying the issue and providing appropriate solutions or escalation as needed.
- Maintain a detailed record of customer interactions and transactions in the database.
- Provide customers with information on products, services, policies, and procedures to enhance their experience.
- Follow up with customers to ensure their issues have been resolved satisfactorily and to gather feedback.
- Collaborate with team members and other departments to improve customer service processes and efficiency.
Skills & Qualifications
- High school diploma or equivalent; some college coursework is a plus.
- Proven experience in a customer service role, preferably in a call center environment.
- Excellent verbal and written communication skills with a strong ability to listen empathetically to customers.
- Strong problem-solving skills, with the ability to think critically and resolve issues swiftly.
- Proficient in using computers and various software applications, including CRM systems and MS Office.
- Ability to handle high call volumes while maintaining a positive attitude and professionalism.
Benefits
- Competitive salary and performance bonuses
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Professional development and training opportunities
- Friendly and supportive work environment
Join us at Pattern Promotions and help us continue to deliver high-quality, personalized service to our clients!
Salary : $19 - $23
