What are the responsibilities and job description for the IT Support Specialist position at Patriot Talent Solutions?
IT Support Technician
Knoxville, TN
Hybrid
We are seeking an IT Support Technician to support a growing healthcare organization across multiple clinic locations. This role combines remote support with field-based troubleshooting, focusing on delivering timely, high-quality technical support in a fast-paced environment.
This position operates in a remote-first support model, with onsite travel as needed for troubleshooting, device support, and project work.
Key Responsibilities:
- Provide remote technical support for end users (password resets, access, device troubleshooting)
- Travel to clinic locations for onsite support as needed
- Troubleshoot hardware, software, and connectivity issues
- Support clinical staff in time-sensitive situations where system access impacts patient care
- Assist with hardware deployments and refresh projects
- Document issues and resolutions clearly
Additional Details:
- Travel required (no overnight travel)
- Schedule: Mix of onsite and remote based on business needs
- On-call rotation required (approximately every 9–10 weeks)
Equal Opportunity Employer/Veterans/Disabled