Job Title: Level II Evening Technician (Project-Based)

Hours: 7:00 PM – 12:00 Midnight (Evenings)

Type: Contract / Project-Based

Location: Remote (with strong communication with on-site field technicians)

 

We seek a highly skilled Level II Technician to support a technical operations team during evening hours. This is a project-based role focused on network infrastructure, requiring solid hands-on knowledge of Cisco topology—specifically Cisco 9300 switches—as well as familiarity with common rack-mounted hardware.

You’ll support multiple on-site field technicians, ensuring clean and professional communication, efficient troubleshooting, and well-documented close-out reports. This is a high-touch role where multitasking, clear English communication, and technical fluency are critical.

 

•             Provide evening support from 7:00 PM to 12:00 Midnight for field technicians working on infrastructure projects.

•             Use Microsoft Teams to communicate, coordinate, and manage multiple active support calls.

•             Support and troubleshoot Cisco 9300 switches and associated topology.

•             Guide field techs on proper installation, testing, and verification of rack-mounted equipment, including:

o             CyberPower UPS units

o             Patch panels and patch cables

o             Fiber connectors and transceivers

•             Manage multiple technicians calls simultaneously, prioritizing issues and ensuring resolutions in a timely manner.

•             Collaborate with Project Managers to ensure alignment with project goals, timelines, and reporting.

•             Provide well-written, professional close-out notes and a summary of events at the end of each session or call.

•             Strong working knowledge of Cisco network topology, especially Cisco Catalyst 9300 switches.

•             Proficient in Microsoft Teams for real-time communication and collaboration.

•             Experience working with rack-mounted equipment such as CyberPower UPS, patch panels, fiber optics, and structured cabling.

•             Excellent spoken and written English communication skills.

•             Demonstrated ability to multi-task and handle multiple calls or tickets at once.

•             Detail-oriented with a focus on documenting events and generating professional-level summaries.

•             Understand the challenges and obstacles one may face when making Low-voltage cable runs within company infrastructures.

•             Prior experience supporting field techs in a remote or NOC environment.

•             Familiarity with remote monitoring tools or switch configuration.

•             Familiarity with the installation of Cisco switches

•             Experience with low-voltage cabling and data centre operations.

 

·        Location: Remote (with strong communication with on-site field technicians)

·        Hourly rate on 1099: Open but competitive. 

 

Are you a Level II Evening Technician (Project-Based) that loves the fast paced, ever-changing environment? Do you want to be a part of a company that believes that the heart of our dedicated Team is what makes us successful? Then join our team!

If you are interested in becoming part of our winning team, please APPLY NOW! 

 

Thanks & Regards,

M V Srikanth

Patriot Global Services

 

Founded in 2008 by a former corporate information technology strategic sourcing and procurement professional, we endeavored to build a staffing and services firm based on extensive buy-side experience. Our culture is characterized by the drive and commitment developed during our US military service. Years later, we are proud to have retained the clients that put us "on the map".

Today, our Labor-On-Demand service is rapidly expanding to meet our clients' need for short term IT projects and support and longer contracting engagements.  We pride ourselves on understanding our client's need, finding, dispatching and managing qualified technicians for on-site projects. Our clients are delighted with our responsiveness, attention to detail and appreciate the hassle-free service request process.

A close-knit group of seasoned, knowledgeable professionals, we have grown because of our ability to develop and maintain valued business relationships. We over-deliver on our promises. We only take on clients or projects for which the success of all parties is certain. 

Patriot Staffing and Services provides discounted payroll management services for Wounded Warriors Project™ employees. “The Wounded Warrior Project is a cause very close to Patriot’s mission and values – to support those who have served in the United States Armed Forces,” said Thomas Loffredo, Founder and Principal of Patriot Staffing & Services. “As a veteran of the U.S. Army, this partnership is important to me on both a personal and professional level. Patriot was built with a spirit of giving back to the community, particularly the military community.”

Patriot is honored to partner with companies who are dedicated to supporting those who have served our country and intends to further expand strategic alliances and initiatives with like-minded clients and military outplacement offices.