Clinical Navigator

Homecare – Clinical Navigator

Territory: 986 Tibbetts Wick Rd, Girard, OH 44420

Business Hours: Monday - Friday, 8:00 AM to 4:30 PM

Patriot is veteran owned and family operated

Why Patriot?

• Patriot At Home is a place where you can directly make an impact in your community while also thriving personally and professionally! We recognize family as the cornerstone of our company, and want you to be part of a team that values your contributions and well-being.

We value our families and community:

• Paid time off
• Hardship Program- program to support staff during challenging times
• Patriot Cares- nonprofit for community outreach

How we support you professionally:

• This position is paid at a competitive hourly rate
• Medical/Dental/Vision Insurance/Supplemental insurance (begins immediately upon hire)
• Company 401K with 4% company matching

The responsibilities of our Clinical Navigators include:

Patient Education & Support

• Act as a resource for patients and families by explaining available services and answering questions about care options.
• Schedule and meet with patients and families and provide clear, compassionate education on the benefits of Home Health, Hospice, and Outpatient Therapy when appropriate.
• Empower patients and families to make informed decisions about their care plans.

Clinical Review & Needs Identification

• Review patient charts and new referrals to identify potential needs for additional support or services.
• Recommend educational conversations based on clinical appropriateness and patient goals.

Collaboration & Coordination

• Work closely with homecare, hospice, and outpatient therapy clinicians and leadership to ensure seamless communication and care transitions.
• Participate in interdisciplinary team meetings to support patient-centered planning.

Process Development & Improvement

• Help design and refine workflows that make it easier for patients to access information and resources about available services.
• Ensure processes prioritize patient choice and quality of care.

Compliance & Documentation

• Maintain accurate records of patient interactions and educational efforts in accordance with regulatory and company standards.

Data Tracking & Reporting

• Track and report all referral conversion data across service lines.
• Maintain detailed logs of outreach efforts, patient interactions, and outcomes.
• Provide regular reports to leadership on conversion metrics and trends.

• All other duties as assigned

Qualifications:

• Current clinical license in the state of Ohio (RN preferred).
• Strong understanding of hospice eligibility and other care options, with the ability to explain them clearly and compassionately.
• Minimum 2 years of clinical experience in home health, hospice, or related field.
• Excellent communication and interpersonal skills, with a patient-first mindset.
• Highly organized and detail-oriented, with the ability to develop supportive processes.
• Advanced spreadsheet and data management skills for tracking, follow-up, and documentation.

Job Conditions:

• This is a desk position that involves sitting, standing, stooping, and walking as well as an inordinate amount of telephone communication.
• This position requires minimal lifting.
• One must be able to adequately hear on the telephone, with no more than an amplifier and be able to communicate both verbally and in writing, in English.

Patriot at Home is an equal opportunity employer

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Nursing: 1 year (Preferred)

License/Certification:

• BLS Certification (Preferred)
• RN (Preferred)

Work Location: In person