What are the responsibilities and job description for the VP, Application Support Specialist position at PATRIOT BANK, N.A.?
Description
We are seeking an experienced and strategic VP, Application Support Specialist to lead the oversight, management, and optimization of the bank’s core banking system (FISERV) and other critical operational applications. This leadership role is pivotal in ensuring the stability, efficiency, and security of our banking platforms, with a strong emphasis on delivering exceptional service to our high-net-worth client base.
The ideal candidate brings deep technical expertise, operational understanding of community banking, and a commitment to customer-focused innovation.
- Lead the support, maintenance, and enhancement of the FISERV core banking platform, ensuring high availability, performance, and compliance.
- Serve as the primary liaison between internal business units and technology teams for application-related needs.
- Coordinate and oversee application updates, patch management, release cycles, and vendor relationships.
- Develop and enforce application support standards, incident management procedures, and documentation best practices.
- Partner with operations, compliance, and risk teams to ensure systems meet regulatory and audit requirements.
- Identify opportunities for automation and system improvement to enhance efficiency and client service.
- Provide leadership in business continuity planning, disaster recovery, and system change management.
- Oversee vendor performance (primarily FISERV) and service level agreements (SLAs).
- Champion a culture of continuous improvement, accountability, and cross-functional collaboration.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field; Master’s degree a plus.
- Minimum of 10 years of progressive experience in application support or technology operations within the banking or financial services industry.
- Direct experience with FISERV core banking systems is required (e.g., DNA, Premier, Precision, Signature).
- Proven leadership experience managing technical teams and cross-departmental initiatives.
- Strong understanding of banking operations, regulatory requirements, and risk management.
- Experience supporting a community banking environment and/or high-net-worth clientele preferred.
- Excellent problem-solving, communication, and vendor management skills.
- Ability to translate business needs into technical solutions.
Benefits
- 401K
- Health Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account
- Flexible Spending Account
- Employee Assistance Program
- Paid Time Off