What are the responsibilities and job description for the IT Specialist position at Patriot At Home?
Homecare – IT Specialist
Location: 986 Tibbetts Wick Rd, Girard, OH 44420
Business Hours: Monday - Friday, 8:00 AM to 4:30 PM
Patriot is veteran owned and family operated
Why Patriot?
- Patriot At Home is a place where you can directly make an impact in your community while also thriving personally and professionally! We recognize family as the cornerstone of our company, and want you to be part of a team that values your contributions and well-being.
We value our families and community:
- Paid time off
- Hardship Program- program to support staff during challenging times
- Patriot Cares- nonprofit for community outreach
How we support you professionally:
- Company 401K with 4% company matching
- Medical/Dental/Vision Insurance/Supplemental insurance (begins immediately upon hire)
The responsibilities of our IT Specialists Include:
- Technical Support
- Provide day-to-day technical support to staff across hospice, home care, and outpatient operations.
- Troubleshoot hardware, software, network, and system issues for desktops, laptops, mobile devices, and printers.
- Respond to help desk tickets and prioritize issues based on urgency and impact.
- Assist with management of user accounts, permissions, and access across company systems.
- Install, configure, and maintain computers, mobile devices, and related peripherals.
- Maintain software updates, patches, and system upgrades.
- Support electronic medical record (EMR/EHR) systems used across service lines.
- Assist staff with system navigation, troubleshooting, and basic training.
- Coordinate with vendors and internal leadership for system improvements and issue resolution.
- Help monitor and maintain network connectivity across offices and remote users.
- Assist with Wi-Fi, VPN access, and secure remote connections for field staff.
- Support backup systems and basic infrastructure maintenance.
- Assist in maintaining HIPAA-compliant IT practices and data security protocols.
- Support device encryption, antivirus, and endpoint security measures.
- Help implement and enforce company cybersecurity policies.
- Prepare and deploy technology for new hires, including device setup and access provisioning.
- Assist with onboarding and offboarding technology processes.
- Maintain inventory of IT equipment and software licenses.
- Document technical procedures and troubleshooting steps.
- Assist in developing IT policies and workflows that improve operational efficiency.
- Identify opportunities to improve systems and reduce recurring issues.
- Occasional travel if needed
- All other duties assigned.
Job Conditions:
- Position is stressful in terms of meeting deadlines
- It is a primarily a desk job, which essentially involves sitting, standing, stooping, and walking, as well as an inordinate amount of telephone communication
Qualifications:
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred
- 2 years of IT support or systems administration experience preferred
- Experience supporting healthcare environments, EMR systems, or HIPAA compliance is a plus
- Must have criminal background check
- Must be willing to travel
Patriot Homecare is an Equal Opportunity Employer.