What are the responsibilities and job description for the IT Specialist position at Cattron?
Summary: The IT Specialist is responsible for monitoring, maintenance, configuration, and ensuring the reliable operation of IT systems including servers, network infrastructure and business applications.
Day to day RESPONSIBILITIES
- Respond to tier 2 helpdesk tickets to ensure that customer needs are fulfilled in a timely manner. Escalate tickets as appropriate to other team members. Follow up to ensure customer satisfaction.
- Troubleshoot network, server and other infrastructure issues.
- Perform preventative maintenance activities including network, server and application updates.
- Manage and maintain backup and recovery systems and associated documentation.
- Assist with configuration and installation of network, server, voice and security infrastructure.
- Manage and maintain Exchange Online and related email services.
- Create, review, and maintain IT documentation and processes as appropriate.
- Perform other duties as assigned, please note that the above list is not comprehensive but generally demonstrates the types of matters under this position’s purview and responsibility.
REQUIREMENTS
- Experience supporting IT needs of a multinational manufacturing environment.
- Ability to perform basic network and server troubleshooting.
- Experience working with a multi-site Active Directory environment.
- Working knowledge of Microsoft O365.
- Experience monitoring and maintaining backup and recovery systems and documentation.
- Skills with troubleshooting VPN, wireless, security, and telecommunications.
- Experience working with virtualization is a plus.
- Ability and willingness to work with global team.
- Possess basic project management skills and ability to work independently
- Team player with good verbal and written communication skills.
- Must be flexible and willing to adapt to changing requirements and schedules, including occasional evening/weekend work as job duties require.
EDUCATION / EXPERIENCE
- S in Computer Science or equivalent required. Professional experience may be substituted in lieu of degree.
- Minimum of 2-4 years of IT experience, networking and server experience preferred.
- Cisco Network and/or Microsoft certifications are a plus.
As an Equal Opportunity/Affirmative Action Employer, Cattron does not discriminate in hiring or in the terms and conditions of employment because of an individual's race, color, religion, gender, national origin, age, disability, sexual orientation, marital status, veteran status, arrest record, citizenship or other categories protected by federal, state, or local laws. EOE/M/F/Vet/Disability