What are the responsibilities and job description for the Service Technician position at Patio Systems, Inc.?
Patio Systems, Inc. – Lewes, DE
Patio Systems is seeking a dependable, mechanically inclined Service Technician to join our growing team.
This is an excellent opportunity for someone who enjoys troubleshooting, problem-solving, and working independently. Unlike new construction installation, our Service Technicians focus on diagnosing issues, performing repairs, completing warranty work, and ensuring our customers continue to enjoy their outdoor living products long after installation.
What You'll DoAs a Service Technician, you'll serve as the field representative for our Service Department. You'll travel to customer homes in a company vehicle, evaluate concerns, perform repairs, and document your findings for our office team.
Responsibilities include:
- Driving a company vehicle to scheduled service appointments
- Diagnosing and repairing issues with installed products
- Performing warranty and non-warranty service work
- Adjusting, repairing, or replacing components as needed
- Taking photos and documenting findings during service visits
- Communicating repair recommendations and field observations to our Service Coordinator
- Maintaining accurate service records and job notes
- Managing company tools, equipment, and inventory
- Providing exceptional customer service and professionalism in customers' homes
Our Service Technicians work on a variety of outdoor living products, including:
- Sunrooms and Screen rooms
- Retractable awnings
- Pergolas and patio covers
- Solar shades
Required:
- Strong mechanical aptitude and troubleshooting skills
- Experience in construction, carpentry, service, maintenance, repairs, or a related trade
- Ability to work independently and manage your daily schedule efficiently
- Strong communication and documentation skills
- Valid driver's license with a clean driving record
- Ability to lift 75 lbs and work outdoors in various weather conditions
Preferred:
- Experience performing warranty or service work
- Basic carpentry experience
- Familiarity with windows, doors, awnings, aluminum structures, or outdoor living products
- Experience interacting directly with customers
- Competitive pay based on experience
- Company vehicle provided during work hours
- Company tools and equipment provided
- Paid holidays
- Paid time off
- Health benefits available
- Full-time, year-round position
- Opportunities for advancement and professional growth
The ideal candidate enjoys solving problems, working independently, and helping customers. Every day is different, and many service calls require a combination of technical skill, critical thinking, and customer communication.
If you're the type of person who likes figuring out why something isn't working and takes pride in leaving it better than you found it, this could be an excellent fit.
Why Patio Systems?Patio Systems has built its reputation on quality products, quality installations, and standing behind our work. Our Service Department plays a critical role in maintaining that reputation and ensuring every customer receives the support they deserve.
If you're looking for a stable, long-term career with a company that values craftsmanship, accountability, and customer satisfaction, we'd love to hear from you.