Catering Operations Manager

Pay

Minimum – Anticipated Maximum Base Salary: $68,640 – $88,400 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Partner closely with clients, guests, and catering staff to produce exceptional events that drive referrals and positive public opinion.
• Plan, coordinate, and execute all catering events from start to finish and ensure the highest quality of product and service throughout.
• Manage the customer decision and relationship process.
• Organize the necessary banquet, kitchen, and service staff and arrangements for each event.
• Maintain an excellent track record of budgetary management and exceeding guests’ expectations.
• Document and review all records for each catering event and analyze what can be done to improve booking sales.
• Facilitate repeat and new business for catering functions.
• Maintain an excellent knowledge of food, wine, and spirits while marketing our brand.
• Develop effective presentations both verbally and in writing where ideas, opinions, recommendations, and conclusions display strong understanding and expertise in the sales process.
• Design and deliver appropriate catering menus by collaborating with clients and chefs.

More about you

• A minimum of three years of catering management and operations experience in a fine dining venue is required.
• Bachelor’s degree in hospitality management or related preferred.
• Experience in food preparation, inventory and cost control, scheduling, and purchasing.
• Excellent customer service orientation, communication, and organizational skills.
• Ability to analyze data and make decisions.
• Must be familiar with standard food and beverage equipment.
• Ability to work event hours, including some holidays, weekends, and evenings.
• Strong interpersonal skills and the ability to work in a team-oriented environment.

Shift details

Days
Evenings as needed
Holidays
OT as needed
M-F
Weekends
Events