What are the responsibilities and job description for the Receptionist position at Pathways Forward?
Job Opportunity: Clerk Typist II- Receptionist
Location: Pathways Forward
1100 S. Cameron Street Harrisburg, PA 17104
Job Type: Full-time
Pay: $20.51 per hour
Expected Hours: 37.5 per week
Schedule: Monday to Friday, Day Shift
Join Our Team!
Pathways Forward is seeking a friendly, professional, and highly organized Clerk Typist II – Receptionist to be the welcoming face of our agency. Under the supervision of the Medical Records Coordinator, this position plays a crucial role in providing a positive first impression for all visitors, while also supporting a range of administrative and clerical functions that keep our operations running smoothly.
What We Offer:
- Purpose-Driven Work: Be part of a team dedicated to positive change and meaningful impact.
- Flexibility: We value your work/life balance and work with you to accommodate your needs.
- Generous Paid Time Off: Enjoy 10 paid holidays, 4 personal days, vacation, and sick leave that increase with years of service. Celebrate your birthday with a paid day off after probation!
- Comprehensive Benefits Package: Medical, prescription, dental, vision, retirement plan, life insurance, and short-term disability coverage. Additional starting salary incentives available for bilingual/ASL skills.
- Student Loan Forgiveness: Qualify for student loan forgiveness under the Public Service Loan Forgiveness Program (PSLF).
- Supportive Team Environment: Join a mission-driven team committed to exceptional collaboration and support.
Key Responsibilities:
- Greet consumers, visitors, and guests in a warm, professional manner, creating a welcoming front office experience.
- Register Intake and Liability appointments, ensuring timely notification to appropriate departments.
- Provide applicant assistance by distributing clearance paperwork on behalf of the Human Resources team.
- Answer incoming calls via the switchboard and direct calls to the appropriate staff or departments.
- Use Microsoft Teams to relay consumer calls and front desk inquiries efficiently to internal staff.
- Retrieve and forward voicemail messages from the switchboard daily.
- Assist with copying projects for various agency departments.
- Sort and distribute incoming and interoffice mail.
- Prepare and process bulk mailings, including copying, stuffing, metering, and delivering to the post office.
- Manage the postage meter (adding funds, processing mail, and reporting issues).
- Ensure the reception and waiting areas remain clean, organized, and professional at all times.
- Serve as backup for copier maintenance and tracking usage counts.
Additional Duties:
- Participate in staff meetings and ongoing training events.
- Follow agency emergency procedures using the Emergency Alert System.
- Perform other duties as assigned by the supervisor.
Key Skills & Competencies:
- Excellent communication and interpersonal skills.
- Strong attention to detail and time management abilities.
- Ability to multitask in a fast-paced front desk environment.
- Proficiency with Microsoft Office and Microsoft Teams.
- Friendly, professional demeanor with a customer-service mindset.
Qualifications:
Minimum Experience & Training:
- High school diploma or equivalent.
- At least six months of experience as a Clerk Typist I or equivalent clerical position.
Preferred Experience & Training:
- Post-secondary education relevant to administrative or clerical work.
- Prior experience in a receptionist or front office support role.
- Bilingual skills are a plus (not required but highly desirable).
Additional Requirements:
- Accessibility to a reliable vehicle is necessary.
- Must obtain Act 33 and 34 Clearances.
Application Process:
Apply Today – Bring your administrative skills and welcoming presence to a team that’s committed to making a difference!
Pathways Forward, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $20.51 per hour
Expected hours: 37.5 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $21