Client Engagement Director

This is a remote role, but eligible candidates must reside in one of the following states: IN, MI, IL, OH, KY, TN, MN, MA, FL, GA, PA

Occasional travel is required once per year for our annual summit in Mishawaka, IN or to client engagements, up to 30% travel can be expected.

The anticipated salary range for this position is $80,000 to $120,000, depending on experience and qualifications, while our internal pay band for this role extends up to $140,000.

Pathfinders, a full-service integrated marketing agency, is seeking a Client Engagement Director who can deepen relationships, spark opportunities, and grow long-term partnerships. In this role, you won’t just manage client conversations, you’ll lead the strategic engagements that move businesses forward. From immersions and onboarding to QBRs and annual planning, you’ll help clients connect their goals to the strategies that actually achieve them.

You’re someone who thrives at the intersection of relationship-building, commercial thinking, and strategic insight. You know how to read a room, ask smart questions, and shape opportunities that align agency capabilities with client needs. You follow the thread inside complex organizations, build multi-level relationships, and turn conversations into clear next steps, proposals, and plans. You love the challenge of expansion, the pace of client-facing work, and the reward of helping someone see what’s possible.

This is a role for a connector and a builder, someone who enjoys creating momentum, strengthening client trust, and guiding teams toward aligned, profitable work. You’re energized by targets, disciplined in your follow-through, and steady under pressure. If you're reading closely, include one example of a growth opportunity you uncovered inside an existing client and how you shaped it into signed work in your application (“Is there anything else you'd like us to know about your experience?”). We’re always looking for leaders who think commercially, build relationships that last, and elevate every room they walk into.

You might be a great fit if you:

• Set the Tone: You bring energy and clarity into every conversation. Even when things get tough, you make work feel doable, not draining.
• Own the Outcome: You don’t just check boxes. You make sure the work connects to the bigger goal and moves projects forward.
• Keep Growing: You stay curious, adapt quickly when things change, and see every challenge as a chance to get better.
• We > Me: You believe great work is a team sport. You give credit generously, assume positive intent, and celebrate shared wins.

Get to know us at pathfind.com

What you will do, in greater detail:

Client Growth and Expansion

• Leads efforts to grow existing partnerships by identifying upsell and cross-sell opportunities across active clients.
• Shapes proposals and renewals into compelling, insight-driven stories that align agency expertise with client goals.
• Oversees and leads Quarterly Business Reviews (QBRs) and annual planning sessions, translating data and insights into action.
• Measures client satisfaction and drives a proactive approach to retention, renewal, and expansion.
• Maintains awareness of account profitability and supports healthy margins through thoughtful scoping and resource planning.

Client Onboarding and Immersion

• Ensures new clients are set up for success from day one through structured immersion sessions and onboarding processes.
• Partners with department leads to define success metrics and align collaboration expectations early.
• Integrates tools, platforms, and processes that support sustainable, long-term client success.

Long-Term Partnership Planning

• Builds and maintains account plans that connect client goals to agency strategy.
• Identifies new service opportunities (digital, data, influencer, sustainability, or AI-driven insights).
• Anticipates client needs using market insights, competitive intelligence, and industry trends.
• Collaborates with department heads to align agency innovations and client growth initiatives.

Relationship Development and Connection

• Builds strong, multi-level relationships across client organizations—from day-to-day contacts to C-suite leaders.
• Serves as a trusted strategic partner and thought leader.
• Maintains relationships beyond engagements, strengthening the Pathfinders network as client contacts evolve in their careers.

Lead, Manage, and Hold Accountable (LMA)

• Mentors and develops the Client Engagement team, setting clear expectations and accountability to performance standards.
• Models Pathfinders’ Core Values and promotes a culture of transparency, trust, and follow-through.
• Collaborates with leadership to define strategic priorities and team goals.

Additional job functions

• Proven ability to lead, coach, and develop direct reports while fostering a high-performing team culture.
• Attend all applicable required employee orientation, training, department quarterly meetings, and all-agency summits at PF headquarters. Overnight/weekend travel will be required for certain agency events, up to 30% travel can be expected.
• Perform additional duties as assigned

What we’d like to see in a strong candidate:

• Bachelor’s degree in Marketing, Communications, Business, or related field (or equivalent professional experience).
• 8 years in a marketing or agency environment managing multimillion-dollar client relationships.
• Proven success leading executive-level client conversations, renewals, and growth initiatives.
• Demonstrated ability to mentor, lead, and develop high-performing teams.
• Exceptional relationship-building and communication skills
• Strategic thinker with strong commercial acumen
• High emotional intelligence and ability to “read the room”
• Skilled in negotiation, proposal shaping, and storytelling
• Strong understanding of omnichannel marketing (digital, media, creative, print)
• Financial literacy—comfortable discussing margins, scope, and profitability
• Excellent collaborator across departments and leadership levels
• Strong follow-through and accountability; delivers on commitments
• Adaptable and resilient under pressure; maintains professionalism in challenging situations

What's in it for you?

At Pathfinders, we believe people do their best work when they’re trusted, supported, and recognized. That’s why we offer more than just competitive compensation. We’ve built a total rewards philosophy around flexibility, performance, and long-term well-being. Our team enjoys the freedom to work remotely, generous time off (with employees averaging over six weeks annually), and opportunities to connect through our annual Summits. We cover a significant share of benefit costs, contribute to your HSA, and offer a 401(k) with automatic employer contributions (no employee contribution required). And because we believe great work should be rewarded, our quarterly bonus and profit-sharing programs reflect our commitment to shared success.

We embrace diversity as an advantage and believe firmly in the power of inclusivity. We provide all qualified applicants with equal employment consideration without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.