What are the responsibilities and job description for the Assistant Operations Manager position at Patels Kingston Lanes?
Patel's Kingston Lanes is a locally owned, family-operated entertainment center offering bowling, axe throwing, arcade games, and more. We take pride in providing a fun, welcoming environment where families, friends, and groups can come together and create great memories.
As a growing small business, we are looking for someone who wants to be more than just an employee. We want a motivated, dependable individual who is excited to learn, take on responsibilities, and grow with our business.
Position Overview
We are seeking an Assistant Operations Manager to help oversee the daily operations of our entertainment center. This is a hands-on position that involves managing staff, assisting customers, maintaining facility operations, and ensuring everything runs smoothly.
The ideal candidate is intelligent, organized, hardworking, and a quick learner who can think on their feet and solve problems. Previous management experience is a plus, but we value a positive attitude, strong work ethic, common sense, and a willingness to learn just as much as experience.
We are looking for someone who takes ownership of their work, leads by example, and is interested in building a long-term career with a growing family business.
Key Responsibilities
Daily Operations
- Assist in overseeing day-to-day operations of the bowling alley, axe throwing area, arcade, and other entertainment offerings.
- Ensure all areas of the facility are clean, organized, safe, and operating efficiently.
- Help manage opening and closing procedures.
- Monitor equipment and coordinate maintenance or repairs when necessary.
- Identify operational issues and proactively find solutions.
- Assist with inventory management, ordering supplies, and maintaining stock levels.
Staff Management & Leadership
- Supervise and support employees during daily shifts.
- Assist with employee scheduling, training, and performance management.
- Lead by example and help create a positive, productive work environment.
- Ensure employees follow company policies, safety procedures, and customer service standards.
- Step in and assist team members wherever needed.
Customer Experience
- Ensure every guest has a positive and enjoyable experience.
- Handle customer questions, concerns, and complaints professionally.
- Assist with group reservations, birthday parties, corporate events, and special bookings.
- Help maintain a friendly, welcoming atmosphere for guests of all ages.
- Identify opportunities to improve customer satisfaction and overall guest experience.
Business Operations & Growth
- Assist ownership with improving operational efficiency and business performance.
- Monitor daily sales, transactions, and cash-handling procedures.
- Help develop ideas to increase revenue, improve customer experiences, and streamline operations.
- Support promotions, special events, and other business initiatives.
- Take initiative in learning different aspects of the business and identifying areas for improvement.
Qualifications
What We're Looking For
- Strong problem-solving skills and the ability to think independently.
- A reliable, responsible, and hardworking individual.
- Excellent communication and interpersonal skills.
- Ability to multitask and stay organized in a fast-paced environment.
- A willingness to learn new systems, equipment, and business operations.
- Strong leadership potential and the ability to work well with others.
- Comfortable working evenings, weekends, and holidays as needed.
- Basic computer skills and the ability to learn point-of-sale and scheduling systems.
- Previous experience in management, hospitality, retail, or entertainment is preferred but not required.
Most importantly, we're looking for someone who is smart, motivated, dependable, and eager to grow. We are willing to train the right person.
What We Offer
- The opportunity to grow professionally within a family-owned business.
- Hands-on experience learning how to operate and manage an entertainment center.
- Direct involvement with ownership and business decision-making.
- Opportunities to take on additional responsibilities and advance into a larger management role.
- A fun, energetic, and team-oriented workplace.
- The ability to make a real impact on the success and growth of the business.
Who Would Be a Great Fit?
This position is ideal for someone who enjoys working with people, likes solving problems, and wants to learn how a business operates from the inside out.
We don't expect you to know everything on day one. We do expect you to show up ready to work, ask questions, take initiative, and continuously improve.
Because we are a small family business, teamwork and flexibility are essential. Everyone helps where needed, including management. We are looking for someone who understands that mentality and takes pride in contributing to the overall success of the business.
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- Employee discount
Work Location: In person
Salary : $60,000 - $70,000