What are the responsibilities and job description for the IT Support / Desktop Support Specialist position at Pat N Sally Inc?
- Experience on Helpdesk duties, taking calls and dealing with customers and taking Level 2 application related tickets.
- Experience of reviewing and enforcement of Security compliance policy and procedure.
- Experience documenting/writing training materials.
- Developing and delivering employee training materials.
- Experience troubleshooting access issues/permissions, individual accounts, hardware, and applications.
- Experience lifting up to 25 lbs. of equipment and running cable over and under furniture.
- Experience using Ticket tracking systems (ITSM, Redmine, or equivalent).
Job Types: Full-time, Contract
Pay: $70.00 - $80.00 per hour
Experience:
- Helpdesk duties: 5 years (Required)
- Security compliance policy and procedure: 3 years (Required)
- training materials: 3 years (Required)
- equipment and running cable: 3 years (Required)
- Ticket tracking systems (ITSM, Redmine, or equivalent): 3 years (Required)
Work Location: In person
Salary : $70 - $80