Assistant Office Manager/ Front Desk Coordinator

The Assistant Office Manager (AOM) is responsible for assisting the Office Manager in overseeing the daily functions of the dental office. The AOM reports directly to the Office Manager.

Assistant Office Manager Responsibilities (include but are not limited to):

• Provide oversight and direction to the administrative team to ensure the consistent delivery of adequate customer service.
• Participate in the interview process of all potential staff and provide support in the orientation and training of new employees.
• Participate in competency evaluations of the office administrative staff to ensure performance goals are met.
• Collaborate with the Office Manager to ensure consistent and efficient operation of the office including staffing, training, and scheduling.
• Lead, inspire, and motivate others to perform and develop their respective duties.
• Manage and direct staff assignments and activities, in accordance with office policy and applicable laws.
• Participate in marketing goals and objectives.
• Oversee patient relationships and assist the Office Manager in managing patient complaints.
• Engage in conflict resolution and conduct disciplinary action when necessary.
• Ensure compliance of all office staff to HIPAA regulations relating to patient records and privacy as well as state and federal regulations governing clinical practice.
• Maintain social media accounts and monitor patient satisfaction through patient reviews.
• Proficiently understand medical and dental billing and claims.
• Accurately send personal account and insurance statements.
• Take initiative to identify and execute ways to continually improve individual and practice performance.
• To the extent possible, help others perform their tasks when overloaded or backed up or to otherwise increase the operational and emotional performance of the practice.
• Perform other job-related duties as assigned.