What are the responsibilities and job description for the Customer Service Coordinator position at Pasona N A, Inc.?
Job Description
Job Title: Customer Service Coordinator
Location: Plainfield, IN
Shift: Flexible
Reports To: Operations Assistant Director
Employment Type: Full-Time (On-site)
Salary: Up to $70k
Position Summary
A logistics and distribution company is seeking a Customer Service Coordinator to provide daily support for a key pharmaceutical client. This position is responsible for coordinating customer orders, responding to inquiries, and working closely with internal teams including sales, billing, warehouse, and shipping. The ideal candidate will be detail-oriented, responsive, and capable of managing multiple priorities in a regulated environment.
Key Responsibilities
This job description is intended to provide a general overview of the position and its responsibilities. It is not a comprehensive list of all duties, responsibilities, or qualifications that may be required. Duties may evolve or change based on business needs.
Job Title: Customer Service Coordinator
Location: Plainfield, IN
Shift: Flexible
Reports To: Operations Assistant Director
Employment Type: Full-Time (On-site)
Salary: Up to $70k
Position Summary
A logistics and distribution company is seeking a Customer Service Coordinator to provide daily support for a key pharmaceutical client. This position is responsible for coordinating customer orders, responding to inquiries, and working closely with internal teams including sales, billing, warehouse, and shipping. The ideal candidate will be detail-oriented, responsive, and capable of managing multiple priorities in a regulated environment.
Key Responsibilities
- Respond to customer inquiries via phone and email in a timely and professional manner
- Maintain and update a customer inquiry control sheet and share with the operations team
- Provide business support by extracting data from the Warehouse Management System (WMS), including LOT numbers and expiration dates
- Coordinate internally and externally to gather required information for order fulfillment
- Support general administrative tasks and assist with special projects as assigned
- Maintain accurate customer work profiles and service rates
- Cross-train on additional responsibilities as needed
- Strong communication skills (verbal and written)
- Team-oriented with the ability to collaborate across departments
- Patience and adaptability in working with complex approval processes
- Detail-oriented and capable of managing customer-facing documentation
- Proficiency in Microsoft Excel, Word, and PowerPoint
- Problem-solving ability and strong common-sense reasoning
- Familiarity with warehouse or logistics operations is a plus
- Ability to analyze data and perform basic mathematical functions (addition, subtraction, multiplication, division)
- High school diploma or equivalent required
- Associate degree or some college coursework preferred
- Relevant work experience in customer service, logistics, or order processing
- Primarily a sedentary, office-based role involving frequent computer use and phone communication
- Requires regular sitting, talking, and listening; occasional walking and use of hands for typing or filing
- Reasonable accommodations can be made for individuals with disabilities
This job description is intended to provide a general overview of the position and its responsibilities. It is not a comprehensive list of all duties, responsibilities, or qualifications that may be required. Duties may evolve or change based on business needs.
Salary : $70,000
