What are the responsibilities and job description for the Account Executive - Japanese bilingual position at Pasona N A, Inc.?
Job Title: Account Executive
Location: Santa Clara, CA
Wage Classification: Exempt
Office Hour: 8:30~17:00
Supervises: No
Remote Work Capable: Yes, Hybrid (Tue and Wed working in the office)
Required Language: Japanese and English
Salary: $83,000 - $90,300
Academic Skills/Knowledge/Experience
Education & Basic Requirements
Account Management & Operations
Location: Santa Clara, CA
Wage Classification: Exempt
Office Hour: 8:30~17:00
Supervises: No
Remote Work Capable: Yes, Hybrid (Tue and Wed working in the office)
Required Language: Japanese and English
Salary: $83,000 - $90,300
Academic Skills/Knowledge/Experience
Education & Basic Requirements
- Bachelor’s degree from an accredited four-year college or university.
- Ability to quickly acquire and apply technical knowledge related to semiconductor manufacturing processes and ceramic material properties.
- Capacity to understand quality assurance standards and change management protocols.
- 2 years of increasingly responsible sales or account management experience, preferably in the SPE (Semiconductor Production Equipment) or related technology markets.
- Proven experience in managing customer projects with high accountability, ensuring all requirements and deadlines are strictly met.
- Experience in sales operations via customer-specific platforms, including EDI systems, order entry, and demand forecasting.
- Proficiently communicate in writing and verbally using both English and Japanese languages.
- Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint) and other business software.
- Ability to work independently with self-motivation, while collaborating effectively as part of a global team.
- Valid driver’s license and an acceptable driving record.
- Frequent domestic and international travel is required to visit customers and manufacturing sites.
- Occasional weekend work and availability outside of standard business hours may be required to coordinate with global teams.
- Frequent sitting and extensive use of a computer, monitor, and keyboard for data management and video conferencing.
- Ability to lift and move up to 25 pounds, such as product samples, trade show materials, or business equipment.
- Must be able to drive a motor vehicle for extended periods to visit customer locations.
Account Management & Operations
- Achieve assigned sales targets for company products through proactive account management and lead price negotiations to ensure competitive positioning and profit margins.
- Take full ownership of customer projects and end-to-end sales operations, including EDI, order entry, and demand forecasting, ensuring all requirements and deadlines are met with high accountability.
- Act as the primary liaison between customers and global sites to coordinate quality and change management processes (DMR/SNF), ensuring seamless communication and issue resolution.
- Identify future product applications and technical requirements while monitoring competitive market information to support internal business strategies and professional customer presentations.
- Apply strong problem-solving skills to complex business challenges with a proactive desire to develop leadership capabilities and transition into a future management or supervisory role.
- Identify future customer product applications and technical requirements, actively communicating findings to the SPE team and company personnel.
- Monitor and communicate competitive market information obtained from customers or industry sources to the appropriate internal teams.
- Prepare and deliver professional presentations to customers to promote company products and services.
- Adhere to all company policies and procedures, including IATF, ISO, J-Sox, and safety-related protocols.
- Comply with all applicable Antitrust and Competition Laws, ensuring all business activities are conducted fairly and ethically.
- Maintain strict confidentiality of proprietary information and adhere to Non-Disclosure Agreements (NDA) regarding both company and customer data.
- Perform miscellaneous tasks and special projects assigned by the Manager or senior leadership.
- Reports to: Manager or above.
- Nature of Supervision: Work is performed with considerable independence under general supervision. The Manager provides initial directions on sales targets and strategic objectives, while the employee is expected to manage day-to-end account operations and project deadlines autonomously.
- Review of Work: Performance is evaluated based on the achievement of assigned sales targets, the accuracy of order management, and the effectiveness of coordination between customers and company (Japan).
- On-the-job training focuses on ceramic material properties and semiconductor manufacturing applications.
- Technical guidance and support from the SPE team and company engineering personnel in Japan.
- Training in internal and customer-specific systems.
Salary : $83,000 - $90,300