Pet Licensing Coordinator

General Description

JOIN OUR TEAM AS A PET LICENSING COORDINATOR

Responsible for leading a team of customer service specialists to advance the mission of Animal Services regarding pet licensing in Pasco County. Also responsible for advanced clerical work, which includes operation of a personal computer, and public contact work in providing information regarding a variety of County operations. Provides a professional and courteous response via telephone, in person, in writing and on-line. Work schedule will change with the departments needs which may include weekends as regular shift work.

Essential Job Functions

• Provides customer service functions in support to the Animal Services department with focus on the pet licensing program for Pasco County.
• Coordinates with community partners to ensure compliance with the code of ordinances regarding pet licensing in Pasco County.
• Works with organization leadership to create innovative programs designed to increase compliance with pet licensing in Pasco County.
• Works with other members of the Community Partnerships and Programs team to improve education and understanding of the pet licensing program in the community.
• Understands and oversees all aspects of county animal licensing sales such as online processing, Veterinarian partnerships, and direct to citizen purchases.
• Answers telephone calls and radio communications and directs them accordingly.
• Assists citizens with inquiries, complaints, and investigations.
• Provides information to the public regarding County ordinances, regulations, and enforcement actions specific to Chapter 14 Animals.
• Conducts records checks involving previous licensing activity.
• Prepares and sends appropriate responses via email, fax or telephone.
• Generates reports from the computer utilizing current animal management software system and current pet licensing system.
• Performs data retrieval and entry into various software applications.
• Performs other clerical functions as needed such as, processing mail, filing, scanning, and copying.
• Effectively delegates workload as needed to supporting staff and department volunteers to maximize efficiency on county licensing sales. Responsible for troubleshooting system or citizen errors while providing premier service.
• Maintains proactive approach to licensing to ensure inventory and system capability is operating at a rate that can be scalable.
• Communicates effectively on perceived obstacles, suggestions on solutions and plans for growth.
• May be asked to attend meetings on behalf of the Community Partnerships and Programs Supervisor when unavailable.
• Upon Emergency Operations Center activation, employees must be prepared to work additional hours and job duties. Performs related work as required.
• Actively engages volunteers to support life-saving and community programs.
• Performs other department related duties as assigned.
  
  

Knowledge, Skills And Abilities

• Knowledge of standard office methods and procedures.
• Knowledge of business English, spelling, and arithmetic.
• Knowledge of County departments, operations and regulations.
• Knowledge of social media platforms
• Ability to maintain records and prepare reports.
• Ability to use a personal computer and related software and type accurately.
• Ability to understand and carry out oral and written instructions.
• Ability to learn the procedures and operations of the unit to which assigned.
• Ability to communicate effectively with others in person, via telephone, in writing, and on-line.
• Ability to read for comprehension.
• Ability to work nights, weekends, and varied work schedules
• Ability to calculate and transmit various billing and restitution payment requests.
• Ability to create and maintain spreadsheets as required.
• Ability to establish training curriculums and objectives.
• Ability to recognize and communicate team accomplishments.
• Ability to develop tools that track measurable goals within areas such as licensing compliance.
• Ability to deescalate combative situations and provide conflict resolution
  
  

Minimum Requirements

PHYSICAL SKILLS: Ability to communicate effectively using verbal, written, and visual communication.

EDUCATION, TRAINING AND EXPERIENCE: Graduation from high school or possession of an acceptable equivalency diploma. One (1) year of experience in customer service duties involving frequent public contact. Experience in the operation of a personal computer required. Experience performing clerical duties preferred. General animal control, law enforcement or emergency operations dispatch experience preferred. Bilingual English and Spanish preferred.

LICENSES, CERTIFICATIONS OR REGISTRATIONS: Must possess a valid Florida driver's license.

ADA STATEMENT: A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

DRUG-FREE WORKPLACE: Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida Law.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES: All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

VETERANS' PREFERENCE: Under Section 295.07, F.S., Chapter SSA-7, Pasco County BCC provides to veterans, that preference in appointment will be given to preference-eligible applicants.

PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORKPLACES FOR 2021