Customer Service Specialist II - Animal Services (Temporary)

Responsible and advanced clerical and public contact work in obtaining, maintaining, and providing information regarding a variety of County operations. Provides a professional and courteous response via telephone, in person, in writing and on-line. Work schedule will change with the departments needs and will include nights and weekends as regular shift work.

Essential Job Functions

Provides customer service functions in support to the Animal Control Team. Answers telephone calls and radio communications and directs them accordingly. Assists citizens with inquiries, complaints, and investigations. Dispatches and coordinates field staff resources. Monitors resource locations via GPS system. Provides information to the public regarding County ordinances, regulations, and enforcement actions specific to Chapter 14 Animals. Conducts records checks involving previous animal control activity on reported locations prior to dispatching of officers. Prepares and sends appropriate responses via email, fax or telephone. Generates reports from the computer. Ability to calculate and transmit various billing and restitution payment requests. Ability to create and maintain spreadsheets as required. Performs data retrieval and entry into various software applications. Performs other clerical functions as needed such as, processing mail, filing, scanning, and coping. Upon Emergency Operations Center activation, employees must be prepared to work additional hours and job duties. Performs related work as required.

Knowledge, Skills and Abilities

• Knowledge of standard office methods and procedures.
• Knowledge of business English, spelling, and arithmetic.
• Knowledge of County departments, operations and regulations.
• Knowledge of social media platforms.
• Ability to maintain records and prepare reports.
• Ability to meet and deal with people effectively.
• Ability to use a personal computer and related software.
• Ability to understand and carry out oral and written instructions.
• Ability to learn the procedures and operations of the unit to which assigned.
• Ability to type accurately on a personal computer.
• Ability to communicate with others in person, via telephone, in writing, and on-line.
• Ability to read for comprehension.
• Ability to work nights, weekends, and varied work schedules.
• Ability to lift and/or move up to 35 pounds and also push or pull heavy objects.

Minimum Requirements

PHYSICAL SKILLS: Ability to lift and/or move up to 35 pounds and also push or pull heavy objects. May use a handling device (dolly, cart, etc.) or work with another team member to lift and/or move excessively heavy objects. Job requires extended periods of walking, standing, sitting, pushing, pulling, bending, stooping and reaching. Also requires use of a video display terminal. Ability to communicate effectively using verbal, written and visual communication.

EDUCATION, TRAINING AND EXPERIENCE: Graduation from high school or possession of an acceptable equivalency diploma. One (1) year of experience in customer service duties involving frequent public contact, with experience performing clerical duties and operating a personal computer. General animal control, law enforcement or emergency operations dispatch experience preferred. Bilingual in English and Spanish preferred.

LICENSES, CERTIFICATIONS OR REGISTRATIONS: Must possess a valid Florida driver's license.

SPECIAL REQUIREMENTS: Must be able to maintain an active home/cell phone within 30 days after employment date due to recall for emergencies.

ADA STATEMENT: A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

DRUG-FREE WORKPLACE: Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES: All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

VETERANS' PREFERENCE: Under Section 295.07, F.S., Chapter 55A-7, Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.

PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORKPLACES FOR 2021

• Florida Retirement System (FRS) retirement plan
• PTO (Paid Time Off)
• Paid holidays
• Group insurance
• Tuition reimbursement
• Deferred compensation
• Medical leave pool
• Annual medical leave buy-back
• Mid-management/Professional grade, and management personnel may receive 40 hours of admin leave per calendar year.