UX Director (Hybrid Work Schedule)

See What We're All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change...and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today!

Perks

• Parts Town Pride - check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• On-site work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered.

The Jobat aGlance

Asthe UXDirector(Chief User Advocate)you willbe at the core of making finding and buying parts fast,easyand maybe even fun! Youwillestablisha team of UXprofessionalsexperienced with collaborating on or drivinguser research, interviews,surveysand design. You will translateyourresearchinto user flows, customer journey maps, mockups, and wireframes for both our website andmobileapps(iOS andAndroid). You will work closely withourbusiness partners,usersanddevelopment teamtocreate the bestuser-drivenexperiencepossiblefornewfeatures andfunctionality.Advocate forqualitativeandquantitativefeedback to drivecustomer behavior tofind ways of reducing friction throughout the purchase process.

A Typical Day

• Establish,ownand drive the UX practice including definition, strategy, execution,measurementand governance, putting ourcustomersat the center ofyourdesign strategy.
• Infuse acustomer-backmindset across the organization. Be the champion and change leader to integrateUser Experienceinto cross-functional processesand evangelize across the Parts Town business.
• Actively engage with the customers and product leaders to prioritize roadmap capabilities that delivereasy and innovativecustomer experiencesthat drivesuccessful business outcomes, andmaximizeuser adoption,utilization, and retention.
• Lead and mentor a team of UX researchers and designers, build a culture of inspiring design outcomes, and drive streamlined execution to deliver UX projects on time, on scope, and on budget.
• Develop andmaintaina compelling and frictionless user journey for all user groups that engage within the Parts Town ecommerce channels.Continuallyvalidatethose experiencesusing qualitative and quantitative user feedback.
• Ensure a consistent, on-brand UXacrosschannels andtouchpointsalong the customer journey, so customersknowand trust the experience.
• Lead creationofa UXcomponentlibraryand specificationsfor simplified and consistent ecommerce capability development
• Partner with product management,marketing,engineering,customer insights, andcustomer success organizationsto measure product usage using UX metrics and seek alignment on how product roadmap capabilities will move the needle on the key metrics.
• Stay current on industry trends, design standards and technological advancements, and competitive analysis working with theproduct,marketing, business, and innovationteams.

To Land This Opportunity

• You have5 years in a UX leadership role in defining and executingaUX practiceand candemonstrateportfolio evolution and execution.
• You'vedelivered aproventrack recordof successful user experience research and/or design ofomni channelapplications.
• You areComfortable presenting tosenior leadership.
• Youare a player coach who can think as well as do, happyat 30,000or1000 ftview to engageonbusiness strategy, as well as dive deepto apixel level to coach the UX team and lead by example.
• You are well versed with UX best practices, design principles, and execution models.
• You are highly data-driven in decision making practices and executive reporting.
• You have experiencedesigning forenterprise class software servicesand working in an Agile development environment.
• You have experience incubating new product offerings in new segments in nimble iterations; you appreciate andfrequentlyutilizeprototyping tofacilitateiterative design.
• Youpossessphenomenal written and verbal communication skills;youinspireothers andinjectenergy and enthusiasm into the organization.
• You are a deep believer and subscriber to a growth mindset mentality, where decisiveness and failing fast and forward is embraced.
• Your B2B ecommerce experience is a plus.
• You appreciate how exciting and rare it is to work at a company with such extraordinarily sustained growth - Success means more opportunities to develop and deliver truly innovative technology, and that motivates you.

About Your Future Team

TheEcommerceteam isa fast-growinggroup that embraces the rapid change that comes withincredible growth. We bring our whole selvesto work each day- personality and all -in true Parts Town style.

At Parts Town, we valuetransparencyand are committed to ensuring our team members feel appreciated and supported.We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. Thesalaryrange for this role is $141,449.87 - $209,503.47 which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is apayfor performance-company. In addition to basepay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.