Administrative Assistant-Front Desk Reception and Adoptions Support

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Are you customer-focused, detail-oriented, and committed to providing exceptional customer service? Partnership for Strong Families is seeking an Administrative Assistant to join our team. Reporting to the Adoption Program Deputy Director, this position provides front desk support, administrative assistance, and records management. The ideal candidate will have strong communication, conflict resolution, computer, and organizational skills, with a commitment to confidentiality, accuracy, and compliance with applicable policies and procedures.

What You’ll Do:

• Provide exceptional customer service to internal and external customers, greet visitors, manage incoming calls, and notify staff of guest arrivals.
• Sort and distribute incoming mail, process outgoing mail and packages, and notify staff of deliveries.
• Resolve conflicts professionally and perform typing, data entry, and other clerical duties as needed.
• Utilize Perceptive Content, PKids, CCWIS, and other systems to upload, locate, review, and export electronic case records.
• Process photo badge requests promptly and will cross-train on adoption-related administrative tasks.
• Retrieve, request, and submit paper records for integration into electronic systems.
• Review records for accuracy, correct filing errors, and verify release authorizations.
• Redact confidential records in accordance with HIPAA and applicable statutory requirements, including preparing redaction privilege logs.

What you Bring:

• Education: High school diploma or equivalent.
• Experience: Two (2) years of relevant experience; or an equivalent combination of education and experience.
• Possession of a valid, State of Florida driver’s license for the occasional operation of a motor vehicle, to include a 15-passenger van. Requirement exists at the time of hire and as a condition of continued employment.

The Ideal Candidate has:

• Excellent customer service and communication.
• Strong conflict resolution and problem-solving.
• Proficiency in computer software and data.
• Strong organizational skills and attention to detail.
• The ability to manage multiple tasks and meet deadlines.
• The ability to handle confidential information with discretion.
• A professional, courteous, and customer-focused approach.
• The ability to work independently and collaboratively as part of a team.

Location: Gainesville, FL

Salary Range: $15 to $16.50 an hour

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For more information about Partnership for Strong Families, please visit us at www.pfsf.org.

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PSF is an EEO/ADA/VP/Drug Free employer.

FL Clearinghouse | Florida Agency for Health Care Administration