Sales Operations Support Specialist

Operations Support Specialist

Construction | Long Island City, NY 11101 | On-site | Full-time, Direct Hire

Pay: $25–$27/hr (negotiable for highly qualified candidates)

We’re looking for someone tech-savvy, detail-oriented and quick to learn to support our service department.

Responsibilities

• Support the service team’s daily operations, including dispatching service calls and managing service tickets.
• Schedule service requests and answer customer questions.
• Create sales orders and invoices for service work, annual monitoring accounts, and test and inspection contracts.
• Review service invoices and transactions for accuracy.
• Follow up on late-to-test monitoring reports with the service manager.
• Work with the sales and service teams to keep inventory at the right level.

Requirements

• High school diploma or equivalent.
• Experience with NetSuite or ServiceTrade.
• Strong customer service and communication skills.
• Proficient in Excel and Word.
• Valid driver’s license and reliable transportation.
• Preferred: a background in construction, fire alarm or field service.