Director of Employment & Community Participation Services

Overview

ORGANIZATION: Milestone Centers Inc.

DEPARTMENT: Employment & Community Participation Services

POSITION: Director of Employment & Community Participation Services

STATUS: Full Time; 37.5 hours / week

SCHEDULE: Monday - Friday

LOCATION: Wilkinsburg

Milestone Centers, a subsidiary of Partners For Quality Inc., is a nonprofit, community-based human services agency supporting individuals with behavioral health challenges and intellectual & developmental disabilities in communities throughout Western Pennsylvania.

Responsibilities

Director of Employment and Community Participation Services (CPS) Programs provides leadership and supports strategic efforts for Milestone’s Employment and CPS Community Based Programs. This role ensures the delivery of high-quality, person-centered services across diverse community settings while maintaining full compliance with federal, state, county, and contractual requirements. The Director will oversee daily program operations, guides teams to achieve excellence in service delivery, and promote a culture of continuous improvement. They will balance their focus between stability of current program offerings and growth. This will be achieved by attending to person-centered programming, innovation in community-based settings, strength of regulatory and quality standards, and enhancing service outcomes for the individuals Milestone serves.

• Strategic Leadership and Planning
• Implement strategic priorities within assigned programs by developing actionable plans, aligning staff to goals, and monitoring progress toward established outcomes
• Change Management
• Support organizational and programmatic change by communicating updates to staff, facilitating adoption of new processes, and identifying barriers to successful implementation
• Daily Operational Oversight
• Oversee daily operations of assigned programs to ensure performance standards, service quality, and compliance expectations are met; escalate issues to the Lead Director of Community Based Programs as needed
• Managing Resources and Budgets
• Manage program budgets by tracking expenditures, monitoring resource utilization, and maintaining cost efficiency as well as identify budget concerns and recommend adjustments to leadership
• Team and Talent Development
• Supervise and develop program staff through regular coaching, performance feedback, and professional development planning with working to foster a culture of accountability and high performance
• Risk Management and Compliance
• Ensure programs follow organizational policies, regulatory requirements, and best practices as well as identify potential risks and implement corrective actions in collaboration with the Lead Director
• Decision Making
• Make operational decisions within established guidelines and delegated authority while providing relevant insights and recommendations to senior leadership on program needs and trends
• Stakeholder Influence and Relationship Management
• Build and maintain collaborative working relationships with internal teams, community partners, and external agencies to support program success and organizational objectives
• Knowledge, understanding of and compliance with Milestone agency specific Operational and Personnel Policies and Procedures and Partners For Quality (PFQ) Corporate Personnel Policies and Procedures
• Obtain and maintain applicable trainings, including but not limited to, Certified Investigator, QM Certification, etc.
• Complete other tasks as assigned
  
  

CASH INCENTIVES: Employees have the opportunity to earn additional money through various incentive programs:

• $1,000 Employee Referral (for successfully referring someone to full time employment)
  
  

Benefits

• Full Time employees enjoy a comprehensive benefits package:
• Health, Dental and Vision Insurances
• $1,200 cash payout option in lieu of Health Insurance coverage
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• 16 to 26 Paid Days Off / year
• Wellness Days (2 per year)
• Sick Time
• 8 Paid Holidays
• Short Term Disability
• Long Term Disability
• Life Insurance
• Optional 401(k) with Employer match
  
  

WORK PERKS

• Paid orientation and training
• Free parking (select locations)
• Employee Activities, Rewards and Recognition Programs
• Comprehensive Employee Assistance Program
  
  

APPLY TO THIS POSITION

Interested applicants can choose to apply in any of the following ways:

Complete an employment application online

Email resumes:Careers@PFQ.org

Partners For Quality and its family of agencies are an equal opportunity employer

EOE

Qualifications

• Associate’s degree or 60 credit hours from an accredited college or university and four (4) years of work experience working directly with individuals with disabilities; OR
  
  

Bachelor’s Degree from an accredited college or university and two (2) years of work experience working directly with individuals with disabilities

• Three (3) years of management experience
• Valid driver's license and acceptable driving record
• Act 34 Clearance; FBI Department of Aging and Department of Education Clearances, as applicable
  
  

Minimum Compensation

USD $65,000.00/Yr.

Maximum Compensation

USD $70,000.00/Yr.