Quality Control and Shipping Supervisor

Partners Dental Studio is a cutting-edge orthodontic laboratory located in Chanhassen, MN. Established 15 years ago by an internationally trained dentist, we have rapidly grown to become one of the leading orthodontic labs in the country. Our success is built on five key promises we make to our customers in the dental community and to our employees: Communication, Dependability, Consistency, Innovation and Quality.

The Area Supervisor – Quality Control & Shipping plays a key role in managing daily operations across both departments, ensuring timely case processing, shipment accuracy, product quality, and team performance. This role balances strategic oversight with hands-on involvement to meet productivity, remake, and shipping goals. In this role, you will leverage your leadership skills, manufacturing and logistics experience, and process-driven approach to ensure operational success and team performance across both departments.

Key Responsibilities:

Shipping and Receiving Oversight:

• Supervise daily shipping and receiving operations to ensure all FedEx pickups are ready by 5:00 PM and drivers depart for local deliveries by 9:00 AM
• Ensure shipping workflows are efficient and aligned with production deadlines
• Oversee accuracy of outbound shipments and maintain proper documentation
• Monitor and improve logistics workflows and inventory handling

Quality Control Leadership:

• Oversee daily quality control functions and ensure quality control checklists are completed for all lab employees
• Review checklists for completeness and accuracy; return any incomplete or missing forms directly to the responsible employees supervisor for immediate completion
• Enforce quality expectations across departments in alignment with company standards
• Support the goal of maintaining companywide remake rates under 2% of revenue through proactive quality control practices

Team & Operational Leadership

• Provide day-to-day leadership, coaching, and support to staff in both areas
• Conduct pre-shift huddles and ensure teams are aligned with expectations and goals
• Foster a safe, organized and efficient work environment
• Implement lean manufacturing principles including 5S, continuous improvement, and standardized workflows

Collaboration & Reporting

• Communicate regularly with the other Area Supervisors and General Manager of the lab
• Submit timely updates, performance data, and department insights to the General Manager, who will represent the area in management meetings
• Assist in implementing initiatives and improvements shared from leadership through your manager

What We’re Looking For:

• Warehouse Experience: Minimum 3-5 years in a manufacturing or warehouse setting, with experience leading teams.
• Leadership & People Management: Strong ability to motivate and develop employees while holding them accountable to expectations.
• Problem-Solving & Decision Making: Ability to analyze challenges and implement effective solutions quickly.
• Process Improvement: Familiarity with lean manufacturing concepts and a mindset for continuous improvement.
• Communication Skills: Clear, direct, and professional communication with employees, peers, and leadership.
• Technical Proficiency: Comfortable using MS Office/Google Suite (Word, Excel, Outlook) and warehouse management systems (WMS).
• Adaptability: Ability to adjust to changing priorities and business needs in a fast-paced environment.

Physical & Work Environment:

• Work is performed in a manufacturing and warehouse environment with exposure to moving machinery, temperature variations, and airborne particles.
• Requires regular standing, walking, reaching, and occasional lifting of up to 20 lbs.
• PPE, including safety eyewear, must be worn as required.

Ideal hours for this role would be 9:00 am - 6:00 pm, Monday through Friday. May require flexibility in scheduling, including evening or weekend work depending on production needs.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $60,000