What are the responsibilities and job description for the Senior Portfolio Community Manager position at Partners Community Management?
We are seeking an experienced, hospitality-driven, Senior Portfolio Community Manager whose communities are located primarily in the San Gabriel Valley. You will serve as the primary liaison between HOA Boards and homeowners, ensuring the communities operate smoothly, professionally, and in alignment with governing documents.
As the face and steady presence of the communities you manage, you will deliver exceptional service while maintaining high operational standards. We’re looking for someone with the communication skills of a teacher and the mindset of a service professional — someone who takes pride in creating a welcoming, organized, and respectful living environment.
This role is a mostly remote position and requires a patient and conscientious leader who can clearly educate residents on policies, guide them through processes, and proactively communicate expectations with clarity and consistency. The ideal candidate is approachable and emotionally intelligent. They listen before reacting, solve problems thoughtfully, and approach difficult situations with calm confidence.
Strong customer service skills are essential, ensuring residents feel heard, respected, and supported at every interaction — while upholding community standards and protecting the integrity of the HOAs.
This position is ideal for someone who thrives on building relationships and fostering a positive, connected community culture in the - communities they manage.
Key Qualities & Skills:
- Certified Manager of Community Associations (CMCA) or Certified Community Association Manager (CCAM) designation required
- Strong customer service and hospitality mindset
- Relationship-builder with strong interpersonal skills
- Clear, patient, and educational communication style
- Presents thoughtful solutions to address challenges
- Calm and professional under pressure
- Conscientious and detail-oriented
- Proactive, solution-focused, and accountable
Full-time; Monday to Friday
Salary: $90,000 – salary is commensurate with experience
Salary : $90,000 - $100,000