What are the responsibilities and job description for the Frontline Manager Float (Bank) / Req #1152 position at Partners Bank?
Frontline Manager
Department: Branch Administration
Reports to: Assistant Float Manager
Supervises: Tellers
Status: Exempt / Full-Time / On-Site
Location: Float between branch locations as needed
Must already be authorized to work in the United States. Relocation is not provided.
We are hiring two Float front line managers to cover our branch locations in Maine ((Sanford, South Sanford, Springvale, York, Wells, Buxton, Limerick and Waterboro) and New Hampshire (Rye, Kingston, Portsmouth).
Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate.
Summary for the Frontline Manager:
- The Frontline Manager will be highly knowledgeable and proficient in all aspects of teller, vault and customer service processes and procedures.
- Routinely operates a teller drawer and performs customer service duties as needed.
- Ensure tellers adhere to established regulatory, compliance and operating policies and procedures.
- May oversee teller and customer service staff in the absence of the Market Manager or Assistant Manager.
- Assist with the completion of teller performance evaluations and documentation.
- Manage teller workflow and schedules to ensure adequate coverage and efficient operations.
- Answer questions on all services the financial institution provides and is proficient in uncovering and recognizing sales and quality referral opportunities.
Job Requirements for the Frontline Manager:
- Three or more years of prior teller, customer service and supervisory experience preferred.
- Excellent communication and interpersonal skills required.
- Extensive knowledge of all branch, teller and customer service processes, policies, guidelines and operating procedures
- Adapts well to change and is able to handle multiple tasks efficiently.
- Able to work independently as well as with a variety of people in a team environment.
- Strong organizational, problem resolution, technical and computer skills
- Ability to coach, motivate and direct the activities of others.
Essential Job Functions for the Frontline Manager:
- Supervise teller staff and oversee all line activities and schedules to ensure adequate coverage and efficient workflows are maintained.
- Responsible for the completion of branch cash audits and ensuring routine audit/security reports are completed and submitted on schedule.
- Provide on-going coaching, training, cross training and mentoring of teller staff to build their skills and knowledge.
- Monitor teller and vault operations to ensure compliance with various policies and procedures.
- Engage in sales and referral activities to promote the Bank’s products and services to existing customers and prospects.
- Proficient in new account opening and developing referrals to others as appropriate.
- Update staff on changes to policies, procedures, products, etc., as appropriate.
- Assist tellers in locating cash discrepancies, processing complex transactions, and addressing customer questions.
- Assist Market Manager and/or Assistant Manager with teller performance reviews.
- Perform additional duties as required.
This Job Description for the Frontline Manager describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract.
Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job.