What are the responsibilities and job description for the Customer Success Manager, K-12 (New Mexico) position at Partner in Publishing?
The Customer Success Manager (NM) works across all user levels within the territory school districts to support the onboarding and deep product adoption of the company’s AI-driven literacy platform for K-3. Their goal is to translate product features into pedagogical value, empowering educators to improve student outcomes.
The ideal candidate has practical experience partnering with customers in K-12 education in New Mexico, with strong relationships with district leadership and a proven track record of high (90% ) renewals rate and achievement of expansion goals and targets.
Essential Functions:
- Onboarding & Project Management
- Training & Professional Development
- Adoption & Usage Analysis
- Relationship Building
- Best Practice Consultation
- Product Expertise & Feedback
- Risk Mitigation
Requirements:
- Bachelor’s degree, and/or relevant experience
- 2 years of customer success experience in EdTech SaaS with success in reaching renewal and expansion goals
- Experience implementing software solutions, preferably in the Education SaaS industry.
- Experience as an educator or in education administration, ideally with knowledge of reading assessment and research
- Comfortable with significant travel (50% at peak times)
- Candidates must live in New Mexico (or area)
Salary: Base salary range $100K-130K bonus and benefits
Salary : $100,000 - $130,000