What are the responsibilities and job description for the Host position at Parlour Lexington?
Overview: As a Host/Hostess at PARLOUR, you play a crucial role in crafting an exceptional dining experience for our valued guests. Whether you seek a full-time or part-time position, if you are passionate about hospitality and thrive on creating positive guest interactions, we welcome you to join our team.
Responsibilities:
Greeting and Seating Guests:
- Extend a warm and friendly welcome to guests.
- Efficiently manage reservations, walk-ins, and waiting lists.
- Escort guests to their tables, present menus, and deliver silverware.
Communication:
- Communicate effectively with guests and team members.
- Provide accurate wait time estimates and keep guests informed about table availability.
Customer Service:
- Address guest inquiries and concerns with professionalism and courtesy.
- Assist with special requests, ensuring personalized and satisfying experiences.
- Collaborate seamlessly with kitchen and serving staff to elevate the overall guest experience.
Handling Carry-Out Orders:
- Efficiently manage and process carry-out orders.
- Collaborate with the kitchen and service staff to ensure accurate and timely carry-out order fulfillment.
Maintaining Lobby Area:
- Keep the lobby area clean, organized, and visually appealing.
Payment Processing:
- Handle payment transactions accurately and securely.
- Provide change and receipts as required.
Qualifications:
- Previous experience in a customer service role is preferred.
- Excellent communication and interpersonal skills.
- Ability to remain composed in high-pressure situations.
- Strong organizational skills and attention to detail.
- Familiarity with point-of-sale (POS) and reservation systems is a plus.
Physical Requirements:
- Ability to stand for extended periods.
- Lift and carry up to 25 pounds.
- Comfortable working in a fast-paced environment.
Benefits:
- Competitive hourly wage.
- Employee discounts on meals.
- Opportunities for career advancement within the company.
- Full-time positions include insurance benefits, retirement plan, and paid time off.