General Manager

Overview: Join the PARLOUR family as a General Manager, where you'll be a driving force in bringing our mission to life and upholding our core values. At PARLOUR, we celebrate the power of people, continuous learning, empowerment, recognition, and an unwavering commitment to excellence. As a General Manager, you'll be instrumental in delivering exceptional dining experiences centered around locally crafted pizza and pints.

Responsibilities:

Operational Leadership:

• Oversee day-to-day restaurant operations, ensuring strict compliance with PARLOUR standards.
• Coordinate Front of the House and Back of the House operations seamlessly.
• Deliver superior service, maximizing customer satisfaction while upholding franchise protocols.

Team Development and Collaboration:

• Recruit, train, and lead a high-performing team that embodies the PARLOUR spirit.
• Cultivate a positive team culture based on our core values: People, Empowerment, Recognition, and Open Communication. Inspire collaboration and development through effective leadership.
• Conduct regular staff meetings and training sessions to elevate team performance.
• Collaborate seamlessly with kitchen and front-of-house staff to create a harmonious dining experience.

Customer Satisfaction:

• Ensure a memorable and positive dining experience for guests by embodying the PARLOUR hospitality standards.
• Address customer feedback promptly and constructively, demonstrating our commitment to improvement.
• Engage with customers to build rapport, loyalty, and a sense of PARLOUR community.

Financial Management and Operations:

• Control operational costs and identify measures to cut waste, aligning with PARLOUR directives.
• Create detailed reports on revenues and expenses, adhering to PARLOUR's high reporting standards.
• Enforce standards and service levels to increase sales and minimize costs while staying true to PARLOUR values.

Quality Control and Safety:

• Regularly review product quality and explore partnerships with new vendors within the PARLOUR-approved network.
• Estimate future needs for goods, utensils, and cleaning products, ensuring compliance with PARLOUR standards.
• Ensure compliance with sanitation and safety regulations to uphold PARLOUR's commitment to excellence.

Administration and Reporting:

• Organize and supervise shifts, following PARLOUR's scheduling and operational protocols.
• Appraise staff performance and provide constructive feedback, in alignment with PARLOUR performance evaluation procedures.
• Train employees on proper customer service practices, instilling the essence of PARLOUR hospitality.
• Create and maintain detailed reports on revenues, expenses, and operational metrics, meeting PARLOUR reporting requirements.

Compliance:

• Adhere to and enforce policies and procedures outlined by PARLOUR, ensuring consistent branding and operational standards.
• Collaborate with franchise headquarters on new initiatives, staying connected with the evolving PARLOUR vision.
• Facilitate communication between the local franchise and the broader network, contributing to the shared success of the PARLOUR family.

Requirements:

• Bachelor's or Associates degree in Hotel/Restaurant Management, Business Administration, or a related discipline
• Minimum of 5 years of progressive restaurant management experience
• Serve Safe certified.
• Proficient in organizing shifts, appraising staff, and creating detailed reports.
• Knowledge of effective marketing strategies and local brand promotion.
• Experience in maintaining product quality, ensuring compliance, and enforcing high standards.
• Established success in overseeing daily operations, financial management, and achieving performance targets.
• Proven ability to recruit, train, and lead high-performing teams.
• Track record of ensuring exceptional guest experiences and efficiently handling complaints.

Benefits:

• Competitive salary and bonus program
• Meal discounts during shifts and off-duty
• Core group insurance coverage such as medical, dental, vision and life
• Exclusive retirement plan
• Compensation for holidays, paid time off for vacations, and sick leave benefits