Operations Coordinator (Dispatch, Billing, Admin)

ParksideTech delivers strategic and reliable IT support for businesses across Arizona, acting as a trusted technology partner for organizations of all sizes. With over 50 years of combined experience, we specialize in solutions that simplify IT management, enhance cybersecurity, and support business growth. Our services include managed IT support, cloud integration, cybersecurity, compliance, disaster recovery, and IT strategy consulting, among others. By tailoring our services to meet each client's unique needs, we help businesses overcome challenges proactively and efficiently move forward.

The Operations Coordinator position is a full-time, on-site role based in Phoenix, AZ. Responsibilities include coordinating and dispatching service requests, managing billing processes, and providing administrative support to ensure seamless day-to-day operations. The role involves maintaining schedules, managing workflows, supporting the operations team, and providing exceptional customer service to clients. The Operations Coordinator acts as a critical link in ensuring the efficiency, accuracy, and quality of service delivery.

• Strong Analytical and Operations Management skills to coordinate workflows, manage priorities, and analyze operational data effectively.
• Excellent Communication and Customer Service skills to professionally engage with clients, vendors, and team members across different tasks and scenarios.
• Proficiency in Administrative Assistance, including maintaining schedules, documentation, and organizing business operations.
• Exceptional time management, attention to detail, and organizational capabilities.
• Proficiency with standard office software and tools; experience with dispatch or billing software is a plus.
• Familiarity with the IT services industry or technical support environments is advantageous.
• A high school diploma or equivalent is required; further education or certifications in business administration or related fields are a plus.