Cabin Inspector/Guest Operations

Job Title: Cabin Inspector/Guest Operations

Location: Gatlinburg, Tennessee

Position Type: [Full-time]

Reports To: Quality Control Manager

Job Summary

This position is a detail-oriented and reliable Cabin Cleaning Inspector to ensure that all our vacation rental properties meet the highest standards of cleanliness and guest readiness. This role will involve inspecting cabins after cleaning to confirm that they meet company quality standards and providing feedback for improvements when necessary. The ideal candidate will have an eye for detail, strong communication skills, and a commitment to ensuring a pristine and welcoming environment for our guests.

In supporting the overall operations of the company, this position may at times include other job duties, responsibilities and roles i.e, assisting our maintenance team with any approved and eligible projects, performing minor/visual maintenance to cabins as you are inspecting/visiting them, or assisting our front office in a guest services/operations role. Responsibilities that are included but not limited to are below.

Key Responsibilities

• Inspect Cabin Cleanliness: Conduct thorough inspections of cabins after cleaning to ensure all areas (bedrooms, bathrooms, kitchens, common areas) meet cleanliness standards.
• Quality Control: Check for any missed cleaning tasks, issues with supplies, or maintenance concerns (e.g., stains, broken items, and safety hazards).
• Report and Document: Provide detailed feedback to the cleaning team, including photos of any areas that need attention, and document findings in inspection reports.
• Coordinate with the Parkside Team: Work closely with cleaning staff to communicate any deficiencies or necessary improvements, ensuring corrective actions are taken promptly. Attend staff meetings and team training sessions to promote quality and efficiency.
• Guest Readiness: Ensure that cabins are fully stocked with necessary amenities, linens, and toiletries before guest arrival.
• Inspection Maintenance: Part of inspecting is performing inspection maintenance, which does include but is not limited to: changing lightbulbs, using ladders for high reach, using drills, screwdrivers or other needed tools to make sure handles, knobs, railing and any other items are safely secure and ready for guest use.
• Inventory Management: Monitor cleaning supplies and report low inventory, ensuring that stock levels are consistently maintained.
• Maintain Standards: Follow Parkside Cabin Rentals protocols and quality standards for cleanliness, organization, and safety, making adjustments as needed to improve guest satisfaction.
• Safety Compliance: Ensure cabins are up to code in terms of fire safety, emergency exits, and other health and safety regulations.

Company Operations Responsibilities:

• Front Office Support: At any moment, management could reach out to you to assist with phone coverage in our main office in which you would be taking reservations and handling any guest inquiries.
• Cross Training: We aim to have our team be cross trained in all departments so that we may function fully as a supportive team and can assist each other in projects when needed. You may be asked to assist/train at some point in our departments including but not limited to: Maintenance, Front Desk and Laundry.
• Maintenance: Part of our cross training with other departments would also be assisting our maintenance with possible projects which could include but is not limited to: changing out air conditioning units, helping change wax seals/toilets, assisting in minor construction projects.
• Laundry: Our teams also can assist with our laundry team in which you would be trained on our laundry functions of how to properly keep track of our dirty laundry, transferring them into washers, dryers then the proper folding technique which leads into packing bags for our contractors so that they are able to be fully prepared for a guest check out.

Qualifications

• Experience: Previous experience in a cleaning, hospitality, or inspection-related role is preferred.
• Attention to Detail: Strong attention to detail, able to identify cleaning deficiencies and areas needing improvement.
• Communication Skills: Excellent communication skills, both written and verbal, for reporting issues and providing feedback.
• Organizational Skills: Ability to manage multiple inspections and ensure tasks are completed on time.
• Problem Solving: Able to identify problems quickly and suggest solutions or improvements.
• Physical Requirements: Ability to walk, stand, and inspect cabins for extended periods; may require lifting or moving light furniture or heavier items that require a team of two or more.
• Tech-Savvy: Comfortable using smartphones, tablets, or computers for reporting and communication.
• Reliable Transportation: Must have reliable transportation to travel between cabin locations.

Preferred Qualifications

• Experience in vacation rental management or hospitality.
• Familiarity with cleaning industry standards and best practices.
• Basic knowledge of property maintenance or handyman skills.

Work Environment

• This position requires travel to various cabin locations within a designated area.
• Work is conducted primarily outdoors or in cabins, which may involve varying weather conditions.
• Schedule flexibility may be required, including evenings or weekends, depending on guest bookings and cabin turnover.

Compensation

• Competitive hourly rate/salary [$$].
• Benefits:
• - 1 week paid vacation after 1 year of service, 2 Weeks after 3 Years.
• - 100% paid for Health Insurance.
• - 100% paid for Vision Insurance.
• - 100% paid for Dentals Insurance.
• - Discounted Cabins for employees.

Pay: $15.50 - $16.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person

Salary : $16 - $16